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- Patient Experience Specialist
- Patient Service Clerk
- Patient Care Specialist
- Patient Intake Specialist
- Patient Food Service Supervisor
- Patient Accounts Insurance Specialist
- Patient Safety Specialist
- Bilingual Patient Services Specialist
- Patient Account Resolution Specialist
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Patient Service Specialist Jobs
Company | McKesson Canada |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-04 |
Posted at | 1 year ago |
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
- Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
- Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient
- Proactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely manner
- Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing
- Process documents supporting the patient’s care, including infusion reports, lab results, copays
- Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
- Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
- Provide responses to general inquiry calls based on information provided as part of the program materials
- Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
- Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
- The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
- Conduct information and conduct patient financial assessment eligibility based on program guidelines
- Experience
- Organized with a high attention to detail
- Comfortable working in a contact centre environment
- Typically requires 3+ years of related
- Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
- Excellent verbal and written skills in English (and French if a Bilingual role)
- Team Player
- Strong customer service, communication, problem solving skills required
- Post-secondary education or equivalent
- Proficient in Microsoft Office applications (Word/Excel)
- Experience in the healthcare, pharmaceutical or insurance industry would be an asset
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