Salesforce Admin- 12-Month Contract

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

Provide expertise within Salesforce.com to include, but not limited to the following:

Application Administration:

• Manage ongoing support requests and administrative needs of users
• Regularly perform database de-duping and cleanup procedures
• Create and manage user accounts and groups including security configuration
• Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
• Complete bulk imports and exports of data
• Add, inactivate, freeze, and delete and modify users as employees are hired, transferred or leave the organization
• Assist users and stakeholders with analytics and report design and management
• Manage and implement best practices for creating and refreshing sandboxes and migration of data/metadata
• Participate in the integration process of the CRM system with other enterprise systems
• Create and manage custom objects, fields and formulas
• Develop and maintain validation rules and custom workflows
• Provide day-to-day end user support of the CRM application to all levels of the organization

Process Discovery and Enhancements:

• Successfully partner with internal customers at all levels, ranging from leadership to end-users, to identify and address areas of improvement, additional functionality, training and support
• Determine, document and communicate user and system requirements, processes and standard procedures
• Work with leadership to leverage the application to support additional business processes or functions

Integration and Collaboration:

• Collaborate with other business units that share the salesforce.com instance
• Developing and helping to enforce master data management and governance
• Partner with other divisions within company to ensure successful collaboration and sharing of procedures, processes, knowledge and more

Training & User Adoption:

• Develop training materials and documentation, keep materials up-to-date, coordinate new user and ongoing training sessions

Conduct training:

• Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve adoption
• Manage and communicate a schedule for future releases/enhancements

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor’s degree or equivalent work experience. Normally requires four (4) to six (6) years directly related and progressively responsible experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• At least two years’ experience serving as a Salesforce.com administrator is required.
• Salesforce.com Administrator and Developer certifications are preferred.
• Ability to communicate effectively, both orally and in writing (bilingual in English/French an advantage).
• Excellent interpersonal skills.
• Solid understanding of accounts, leads, opportunities and contacts.
• Proficient in data management. Experience with Data Loader and other data scrubbing and reporting tools strongly preferred.
• Normally requires four (4) to six (6) years directly related and progressively responsible experience.
• Working knowledge of computers necessary to operate effectively with company systems and programs.
• 2+ years’ experience with Apex and Visualforce development is preferred.
• Experience with systems development lifecycle (SDLC) and system management processes, including requirements management, design, configuration and user acceptance testing.
• Experience with the Salesforce API is preferred.
• Demonstrated organizational skills and detail orientation with ability to multi-task in a fast-paced environment with competing priorities.
• Strong team player with a customer service-oriented attitude.
• Experience understanding and analyzing business needs, designing solutions based on needs, documenting functional requirements and assessing business impact.

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.