Coordinator, Sports Tourism (3) Month Contract

JOB TITLE: COORDINATOR, SPORTS TOURISM

DEPARTMENT: CORPORATE SUPPORT SERVICES

POSTING NUMBER: 105602

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Temporary 3 Month Contract

HOURS OF WORK: 35 hour workweek

LOCATION: Hybrid Model* – when working onsite, you will report to the location of City Hall.

SALARY GRADE: 5

HIRING SALARY RANGE: $84,403.00 - $94,954.00 per annum

MAXIMUM OF SALARY RANGE: $105,504.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: August 25, 2023

CLOSING DATE: September 5, 2023

Area Of Responsibility

Reports to the Manager, Tourism, develop and implement sales and marketing strategies to increase tourism to the City of Brampton by soliciting, booking and servicing regional, provincial, national, and international sporting events as well as sport meetings and conventions. Support the creation and implementation of print and digital promotions. Attend trade shows and conventions to attract business. Liaise with sport event organizers and City departments, hoteliers and other tourism stakeholders to ensure successful sport events.

• COMMUNICATION AND REPORTING
• Build and maintain relationships with internal and external stakeholders, departments and team members to achieve common goals and objectives.
• Develop and maintain print and digital sports marketing materials and sports calendars.
• Provide input on budget requirements to support anticipated business needs.
• Responsible for the management of Sport Tourism Hosting Program including call for applications, application review facilitation, recommendations to Director of Strategic Communications, Culture & Events and notification to applicants.
• Handle and resolve issues and enquiries to meet corporate service standards. Escalate complex issues to appropriate level.
• BUDGET SUPPORT
• Responsible for assessing and recommending sport tourism event opportunities utilizing City of Brampton and Canadian Sport Tourism Association criteria.
• STAFF SUPERVISION
• Assess and monitor performance and discipline as required to meet operational needs.
• Develop and contribute content for the production of the annual Visitor Guide, social media and website.
• Maintain databases, compile and analyze data, statistics and other relevant research materials that track and benefit tourism development strategies.
• Use of effective resource and expense management at all times to meet corporate policies and guidelines.
• Maintain knowledge of City policies (affiliation and allocation policies) and practices, legislation, regulations and Standard Operating Procedures (SOPs).
• TEAMWORK AND COOPERATION
• Support City of Brampton initiatives including half-marathon and 10k runs, GT20 cricket, etc.
• OPERATION SUPPORT
• Develop sport tourism product in conjunction with appropriate internal and external stakeholders, i.e. cycling, trails and pathways, etc.
• Evaluate and report on sport event performance using industry recognized calculators.
• Ensure initiatives and programs are effectively communicated to all stakeholders
• Supervise staff, prioritize and organize daily work direction to meet operational needs.
• Create and maintain documentation and ensure necessary sign-offs and approvals meet policies and confidentiality.
• CUSTOMER SERVICE
• Coach, mentor and provide guidance and training as required to meet operational needs.
• Participate in recruitment and hiring process as required to meet operational needs.
• Assist with the development and implementation of the City of Brampton sport tourism strategy.
• Liaise with staff, community groups, organizations and contractors in a professional manner.
• Work well within diverse groups to achieve common goals and objectives that meet operational effectiveness and corporate service standards. Cultivate and maintain relationships with event producers, local media, venue managers, academic officials and local, regional, and national sports organizations.
• Advise management on destination development and other investment opportunities.
• Prepare management reports, presentations and general ad hoc information as required accurately by established timelines.
• Manage relationships with accommodation providers in Brampton in support of tourism initiatives and Municipal Accommodation Tax implementation and maintenance.
• Act as liaison between sport event organizers and City of Brampton departments, Brampton accommodation providers and other tourism stakeholders.
• CORPORATE CONTRIBUTION
• Demonstrate corporate values at all times.
• Participate as a member of cross-functional team.
• Stay abreast of market, industry trends and evaluate current programs, processes and practices to recommend solutions that improve business processes, service solutions and best practices.

Selection Criteria

EDUCATION:

• A degree or diploma in sport business administration, marketing, business, travel/tourism or a related discipline.

Required Experience

• 1-2 years supervisory experience; able to supervise, guide and motivate staff.
• 3 years experience in the sport tourism/sport events industry, and broad knowledge of hotel operations, meeting planning, customs, and government programs; preferably working for a local municipality, or a government agency or a not-for-profit organization that worked closely with municipal government.

Other Skills And Assets

• Superior report and proposal writing skills.
• Strong presentation and consultation skills ; engaging and comfortable when facilitating discussions or public consultations and have demonstrated experience building partnerships.
• Strong analytical skills for complex problem solving.
• Strong Customer Service and People Management skills; interface with internal and external customers and stakeholders to meet corporate service standards.
• Working knowledge of Perfect Mind
• Strong Organizational skills; detail oriented, well organized and able to prioritize complex tasks and meet critical deadlines.
• Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience, please apply online at: www.brampton.ca/employment quoting reference #105602 by September 5, 2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.