Patient Service Representative (Medical Care)

Our client, one of the major pharmacy chains in Canada, is looking to hire Patient Service Representative to help support a large initiative of theirs.

Please note - this is an in office role. Candidates must be willing and able to commute to the office located in Mississauga, ON.

The Patient Service Representative (PSR) is the single point of contact for patients enrolled in a patient support program. The PSR is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action-oriented, tactful, and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.

They will be key points of contact for a patient/portfolios in certain regions while managing that patient from the start of enrolment, confirming benefit information, Determining if they have coverage of insurance, and working through their options. Prescription goes to the pharmacy, bring the patient to the drugs, maintenance, maintain file accuracy, resourceful enough to ask the question if they don't know the answer.

Job duties include, but are not limited to the following:

Responsibilities:

• Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self-injection training
• Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required.
• Administers financial means tests and manages all aspects of financial assistance within the program as applicable
• Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
• Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
• Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
• Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
• Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
• Works collaboratively with Program Management, other Medical Patient Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
• Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance

Must Have For the Role:

Experience Needed:

• 2+ years experience in the healthcare or pharmaceutical industry, preferably working directly with patients and other health professionals (i.e. physicians, nurses, pharmacists) or in a similar Customer Service or Call Centre setting - (Previous position can be Clinic Admin, Medical Office Assistant, Customer Service Role for a Medical/Pharma Company, etc.)
• Must be willing to work between the hours of 8:00AM and 8:00PM EST (7.5 Hour Shift)

Disclaimer

Disclaimer

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or emailHowever, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.