Register
Recruit Create CV

Bilingual Patient Care Representative Jobs

Patient Support Representative (Bilingual)
By Avicanna Inc. (TSX:AVCN) At Toronto, Ontario, Canada
Problem-Solving Skills:The ability to analyze patient queries, diagnose issues, and offer effective solutions is essential.
Education:Minimum post-secondary education, diploma or degree in Healthcare, Customer Service or Information Technology is preferred.
Experience:At least 2-3 years of experience as part of a customer care, service, and support team.
Organizational Skills:Managing high-volume queries and maintaining accurate records demand strong organizational skills.
Minimum post-secondary education, diploma or degree in Healthcare, Customer Service or Information Technology is preferred.
At least 2-3 years of experience as part of a customer care, service, and support team.
Patient Service Representative Jobs
By Trillium Health Partners At Mississauga, Ontario, Canada
Ability to read and follow cleaning instructions to perform job duties
Preference will be given to candidates with recent related experience
The location of any vacancy/position may be changed or reassigned as per operational needs.
Must be able to read, write and speak English
Be physically capable of performing the essential duties of the job
Lifting up to 45 lbs
Patient Account Representative Jobs
By Hamilton Health Sciences At Hamilton, Ontario, Canada
Demonstrated knowledge of OHIP Schedule of Benefits and billing arrangements for other common health insurances
Post-secondary Degree or Diploma in Business or relevant experience
Demonstrated sound knowledge of Meditech, EPIC, Microsoft Office – demonstrated proficiency in Excel, Word, Outlook
Demonstrated experience investigating and corresponding with insurance companies, government agencies or lawyers regarding claims
Mathematical skills related to data collection and billing procedures
Demonstrated excellent communication (written and verbal), interpersonal and organizational skills
Bilingual Patient Care Coordination- Contract
By McKesson Canada At Saint-Laurent, Manitoba, Canada
Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient
Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.
Typically requires 3+ years of related experience
Experience in the healthcare, pharmaceutical or insurance industry would be an asset
Strong customer service, communication, problem solving skills required
Bilingual Customer Care Representative
By Laura Canada At Laval, Quebec, Canada
1 year of relevant experience.
Strong verbal and written communication skills in French and English.
Excellent problem-solving and organizational skills.
Answer customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.
Process customers’ orders promptly and efficiently through the phone or by email.
Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).
Patient Access Representative Jobs
By Vail Health At Havelock, New Brunswick, Canada
Pay is based upon relevant education and experience.
Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
Customer service and clerical experience
Competitive Wages & Family Benefits:
Recreation Benefits, Wellness & More:
Patient Representative Jobs
By Humber River Hospital At Toronto, Ontario, Canada
Strong active listening, empathy, negotiation, conflict management, tact and diplomacy, mediation, problem solving skills
Create and distribute patient/family response letters and acknowledgement of concerns/complements
Minimum two years experience in healthcare required
Demonstrated skills in MS Office applications including Word, Outlook, Excel
Document patient and family complements and concerns that come in by phone, web form, email, and in-person
Prioritize patient and family complements and concerns and distribute to the respective leader
Patient Service Representative (Medical Care)
By Aston Carter At Mississauga, Ontario, Canada
Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
Administers financial means tests and manages all aspects of financial assistance within the program as applicable
Job duties include, but are not limited to the following:
Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required.
Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)

Are you looking for an exciting opportunity to use your bilingual skills in a rewarding patient care role? We are looking for a Bilingual Patient Care Representative to join our team and provide excellent customer service to our patients. If you are passionate about helping people and have excellent communication skills in both English and Spanish, this could be the perfect job for you!

Overview:

Bilingual Patient Care Representatives are responsible for providing patient care services in a healthcare setting. They are responsible for providing assistance to patients, answering questions, and providing information about medical services. They must be able to communicate effectively in both English and the language of the patient. They must also be able to maintain patient confidentiality and adhere to all HIPAA regulations.

How To Become an Bilingual Patient Care Representative:

To become a Bilingual Patient Care Representative, you will need to have a high school diploma or equivalent. You may also need to have a certification or degree in a related field, such as medical assisting or healthcare administration. You will also need to have excellent communication skills and be able to speak both English and the language of the patient.

Bilingual Patient Care Representative Skills:

• Excellent communication skills in both English and the language of the patient
• Knowledge of medical terminology
• Ability to maintain patient confidentiality
• Ability to adhere to HIPAA regulations
• Knowledge of medical services and procedures
• Ability to provide patient care services
• Ability to answer patient questions
• Ability to provide information about medical services
• Ability to work in a fast-paced environment

What is Bilingual Patient Care Representative Knowledge?

• Knowledge of medical terminology
• Knowledge of medical services and procedures
• Knowledge of HIPAA regulations
• Knowledge of patient confidentiality
• Knowledge of customer service principles

What is Bilingual Patient Care Representative Responsibilities?

• Provide patient care services
• Answer patient questions
• Provide information about medical services
• Maintain patient confidentiality
• Adhere to HIPAA regulations
• Assist with scheduling appointments
• Follow up with patients
• Document patient information

What is Bilingual Patient Care Representative Experience?

• Previous experience in a healthcare setting
• Previous experience working with patients
• Previous experience providing customer service
• Previous experience working with a multilingual population

What is Bilingual Patient Care Representative Qualifications?

• High school diploma or equivalent
• Certification or degree in a related field (e.g. medical assisting or healthcare administration)
• Excellent communication skills in both English and the language of the patient
• Knowledge of medical terminology
• Ability to maintain patient confidentiality
• Ability to adhere to HIPAA regulations

Bilingual Patient Care Representative Education:

• High school diploma or equivalent
• Certification or degree in a related field (e.g. medical assisting or healthcare administration)

Tools to Help Bilingual Patient Care Representative Work Better:

• Patient scheduling software
• Electronic medical records software
• Multilingual translation software
• HIPAA compliance software

Good Tips to Help Bilingual Patient Care Representative Do More Effectively:

• Be patient and understanding when communicating with patients.
• Listen carefully to patient questions and provide accurate answers.
• Remain calm and professional in stressful situations.
• Stay up to date on HIPAA regulations and other relevant laws.
• Follow up with patients to ensure their needs are being met.

Common Bilingual Patient Care Representative Interview Questions:

• What experience do you have working with a multilingual population?
• How do you ensure patient confidentiality?
• What is your experience with customer service?
• How do you handle difficult or stressful situations?
• What do you know about HIPAA regulations?