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Bilingual Patient Care Coordination- Contract
Company | McKesson Canada |
Address | Saint-Laurent, Manitoba, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-09-03 |
Posted at | 9 months ago |
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
- Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
- Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient
- Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
- Provide responses to general inquiry calls based on information provided as part of the program materials
- Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.
- Process documents supporting the patient's care, including infusion reports, lab results, copays
- Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
- Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
- Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
- Proactively monitor the patient's file to ensure that reimbursement and financial assistance renewals are done in a timely manner
- The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
- Conduct information and conduct patient financial assessment eligibility based on program guidelines
- Typically requires 3+ years of related experience
- Post-secondary education or equivalent
- The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible
- Strong customer service, communication, problem solving skills required
- Organized with a high attention to detail
- Experience in the healthcare, pharmaceutical or insurance industry would be an asset
- Team Player
- Comfortable working in a contact center environment
- Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
- Proficient in Microsoft Office applications (Word/Excel)
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