Bilingual Customer Care Specialist

Who Are You?

French Bilingualand “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work? No problem! You know how important it is to put the customer first.

Basically, you…

• Speak French and English Fluently
• Possess excellent time-management skills
• Have exceptional written and verbal communication skills.
• Are friendly, enthusiastic, and confident—you have excellent interpersonal skills.
• Can work independently with minimal supervision.
• Know at least one work-appropriate joke.
• Believe in being a professional at all times.
• Are proficient with Word and Excel.
• Thrive in a fast-paced, multi-tasking environment.
• Never (ever) overlook the details.
• Are resourceful and solutions focused.

What You’ll Do

Reporting to the Marketing Support Services (MSS) Supervisor, you’ll act as a first responder, supporting customers’ requests and orders through online programs, email, and over the phone. Working with various internal departments to process requests, you’ll make sure orders meet specifications and always pass our high standards for accuracy. When problems do arise, you’ll own and resolve them with your positive, upbeat attitude.

Essentially, you will…

• Planning & Administration
• Provide helpful, common-sense support for customers.
• Participate in staff administration activities related to your MSS team.
• Work with internal departments as needed (Design, Print Production, Client Services, Distribution, etc.) to fulfill client requests.
• Meet as needed with your manager to determine work requirements, resource needs, etc.
• Answer queries in support of specific online programs for national clients.
• Monitor customers’ online sites to ensure all programs are functioning appropriately.
• Know the difference between stationary and stationery.
• Prepare relevant reports for clients and management.
• Receive and handle customer calls and emails determining if a request or submission needs to be escalated to a supervisor/manager level.
• Schedule work activities, projects and assignments, and provide feedback to the Program Manager.
• Develop and maintain thorough working knowledge of functions and offerings, ensuring up-to-date and useful information is available when customers ask.
• Ensure that emails are articulate, and error-free for optimal clarity.
• Follow up with customers, sending proofs for approval and obtaining signoff.
• Collaborate, as needed, with colleagues.
• Perform other duties as assigned by the Program Manager.
• Update content on websites as required using available content management systems.
• Actively monitor assigned programs to ensure timely responses to requests and orders, meeting or exceeding customers’ expectations.
• Have an eagle eyes for proofreading and spotting errors.
• Process online requests, claims, or e-store orders on behalf of customers.

Education & Experience

• Fluent in French and English
• A degree, diploma or certificate in Marketing or Business Administration is considered an asset
• Positive attitude.
• Eagerness to learn and grow.
• Minimum 2 year's customer service experience in a fast paced environment (retail, hospitality, or call center environments).

It’s considered a bonus if you align with our core values:

• Be human
• Own it!
• Deliver great
• Make trust
• Better 2.0

Who We Are (Direct Focus)

We are an end-to-end marketing and communications company that consists of a talented and diverse team of marketing management specialists, thought leaders, and multi-disciplinary experts. Every day, we work together to deliver a full spectrum of marketing services and solutions that generate real-world results for marketing teams and their brands. You can find us in Winnipeg, MB, Toronto, ON, and Portland, OR.

We're on a mission to be a top employer of choice. While we're not perfect, we're always improving. Here's just a few of the reasons you should work with us:

• Quality work and a lot of fun!
• Flex time
• Office dogs (What more could you want?)
• Remote and hybrid work options
• Coaching, mentorship, and professional development
• A technologically-advanced workflow system
• The people are amazing
• Access to our training centre (on-site or virtually.)
• Opportunity for rapid advancement
• Exposure to national and international clients
• Awesome workplace culture

Job Type: Full-time

Work Location: In person

Salary: $17.50-$20.00 per hour

Benefits:

• Dental care
• Company events
• Vision care
• On-site parking
• Extended health care

Schedule:

• Monday to Friday
• No weekends

Language:

• French and English (required)

How to Apply:

You get bonus points if you apply through Monday.com, follow the link below. https://forms.monday.com/forms/0abb2656532c4e1c278142f87249e3ec?r=use1