Customer Care Representative/Dispatch

Why work for Lafarge?

As the global leader in innovative and sustainable building materials, we’re committed to shaping a greener , smarter and healthier world. At Lafarge Canada Inc., safety comes first, collaboration matters and diversity is celebrated with people who share our desire to continually make our materials better.

Do you have the drive, the skills, and the passion to join us?

Overview

The Customer Care and Logistics Center is responsible for customer relationships, giving great

service with a friendly attitude to ensure customers receive a high-level delivery and Product from

Lafarge. This is a customer-facing role that requires a service-oriented mindset and a highly

professional approach. The position requires to schedule and dispatch orders, providing excellent

customer service to ensure customer satisfaction, minimize delivery costs and promote company

sales.

Responsibilities

Health & Safety: Demonstrates a commitment to communicating, improving and adhering to safety

policies in all work environment areas. Ensures all aspects of his/her role are executed in a safe

manner.

Order Entry

Receive and enter orders over the phone, email, and in-house application; engage

customers to ensure that all details are accurate and complete. Perform required adjustments to

orders, in order to facilitate seamless execution of delivery and invoicing.

Sales Support

Work with the sales team to coordinate customer needs and concerns. Serve as a

point of contact for the sales team with regards to issues, escalations, pricing and other matters as

they arise.

Value Added Products (VAP)

Responsible for promoting and taking orders for specialized products

that will require additional processes to be followed. Identifying customer requirements and

offering supplementary products.

Dispatch

Responsible for assessing fleet and plant capabilities and coordinating truck fleet to

ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of

maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the

day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to

ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders.

• Any other departmental related duties as directed by management.

Education

Qualifications

• Post-secondary education in construction-related disciplines
• High School Diploma or equivalent required

Knowledge and Skills:

• Strong written and verbal skills – ability to write and speak succinctly in a variety of settings and styles
• Exceptional time management skills and ability to complete assignments in a timely manner
• Open to flexible working schedule, dependable, positive and helpful attitude
• Ability to maintain composure in all situations and not become defensive or irritated
• Strong computer skills
• Be a team player and work well with others in a high-pressure environment
• Strong problem solving and analytical skills and the desire to seek solutions
• Proficient typing and data entering skills – specifically Microsoft applications
• Ability to negotiate skillfully in tough situations without damaging relationships
• Excellent Customer Care skills – dedicated to exceeding expectations of internal and external customers

Job Specific Competency

• Interpersonal Savvy
• Customer Focus
• Organizational Agility
• Decision Quality
• Drive for Results

LafargeHolcim

As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are passionate , driven by curiosity and keen to grow , learn, develop and thrive in our high-performance culture.

Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.

Check out our YouTube channel to learn more about our operations and see all career opportunities at www.lafarge.ca/careers .

We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.