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Company | JELD-WEN, Inc. |
Address | Manitoba, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Wholesale Building Materials |
Expires | 2023-07-25 |
Posted at | 11 months ago |
JELD-WEN is currently seeking a Customer Care Representative to join our growing team.
- Work with Field Technicians to determine the best approach for a long-term solution to the claim.
- Gather and assess information to make appropriate warranty determinations in a timely manner.
- Meet a high standard of responsive by communicating all relevant information pertaining to the claim to the homeowner, builder, or dealer as required.
- Order service parts and products required to repair windows and doors.
- Liaise with internal departments such as Sales, Purchasing or Production.
- Follow Company Policies and Standard Operating Procedures.
- Process warranty requests according to standard operating procedures.
- Assist Department Manager and team with departmental process improvements.
- Must have proven problem-solving abilities and be solutions oriented.
- Must be reliable with a dependable nature.
- Experience working with windows and doors is an asset.
- Must be able to focus on the task at hand in a fast-paced and high-volume environment.
- Must take ownership of tasks and display and promote a positive attitude.
- Must be organized with ability to prioritize daily tasks and urgencies.
- Must be an effective communicator, with strong verbal, written and listening skills. Must speak clearly and persuasively in all situations.
- Meets challenges with resourcefulness and get it done attitude.
- Must be a team player and contribute to building a positive team spirit.
- Strong attention to detail.
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