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Company

Believe
Address Toronto, Ontario, Canada
Employment type FULL_TIME
Salary
Category Musicians
Expires 2023-07-16
Posted at 11 months ago
Job Description
Company Description


Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape.


With more than 1 200 employees in 45 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.


Believe's mission can be summed up as: "Best serve and develop all artists with care, transparency, fairness, expertise and innovation, in all local markets around the world".



Believe is looking for a Customer Care & Support Specialist, based in Canada.


Integrated into the Customer Care & Support department, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests.


Your Main Role And Responsibilities Are


  • Interact with Believe back office teams: Finances, Content, Product, Contracts & Rights
  • Maintain a regular and close communication with Sales teams
  • Onboard and train Artists and Labels on Believe internal tools
  • Contribute to the Support knowledge bases to improve the autonomy of our clients
  • Maintain high customer satisfaction
  • Manage video operational tasks to help Customers ( Approval of videos, modification of information attached to the video, help in case of technical issue)
  • Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our - SLAs, and top quality communication


Qualifications


2 years in customer support/service experience


Good communication skills with Care, Respect, Empathy


Problem solving mindset


Attention to detail


Passionate about technology


A team player with positive attitude


Excellent written communication skills


Zendesk knowledge is a plus


A basic understanding of the digital music industry is a plus


Fluent in English/French