Bilingual Customer Support Agent

Sykes and Sitel are now Foundever™! Are you ready to move your career forward? We are looking for French Bilingual customer support associates to join our team! At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

Location Requirements: Must legally reside Canada

Core Responsibilities

• Handle inbound customers service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems
• Understand and strive to meet or exceed metrics while providing excellent customer service

Work With Us And You'll Enjoy

• Work from home benefits include saving time, money, and the environment
• Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
• Hands-on, 100% paid training

Qualifications

• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You are able to commit 40 working hours per week
• You have a high school diploma (or GED equivalent)
• Are able to write and speak both French and English fluently
• You are 18 years of age or older
• You work well with a team or independently

Equipment & Internet Requirements

• Dual monitors
• Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
• Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed

About SYKES

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO Statement

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience

EEO statement

EOE/Veteran/Disabled

Equal Employment Opportunity & Affirmative Action

SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.