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Company | Serco |
Address | Toronto, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-19 |
Posted at | 10 months ago |
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.
- Ensures the fair and proper conduct of examinations.
- Provides information and assistance related to driver examination services.
- Provides Security Guard Testing (SGT) examination services support.
- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.
- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.
- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
- Contacts members of the public to communicate information and correct errors.
- Collects applicable fees accurately.
- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.
- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.
- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.
- Escalates customer concerns and redirects customers to other government agencies, when required.
- Distributes and verifies application forms for accuracy and completeness.
- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.
- Investigates problems or errors in licence records and initiates corrections.
- Airline Industry
- Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check
- This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately.
- Banking Industry
- May include working on Saturday and Sunday where applicable.
- Healthcare Industry
- This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher.
- Intermediate-level computer skills in Microsoft Office are required.
- Federal and Local Government Services
- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and existing vehicles up to 30 times per shift.
- Must have and maintain an acceptable driving record.
- Must have at least four (4) years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
- 1-4 years of customer service experience in a service environment is preferred to include, but not limited to:
- Touch-typing and data entry.
- Employee hours vary based on customer demand and location’s operating hours.
- Valid Ontario class “G” of licence is required.
- Financial Industry
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