Bilingual Service Desk Part Time Jobs

Health and Dental Benefits for Full Time associates

Ensure customers receive products and services requested in a timely and accurate manner

Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Provide support for the following: Learning Management Systems (LMS), Streaming clients, VPN connections and Remote desktop connections (RDP)

Maintain the knowledge base in the service desk management system.

Perform daily system monitoring of the service desk management system.

Excellent knowledge and experience with Microsoft Windows, Office, and G-Suite.

Assist in coordinating training sessions for staff and faculty based on needs and skill levels.

Monitor and report on work orders issued from the service desk system to the Service Delivery Manager.

Provide support for the following: Learning Management Systems (LMS), Streaming clients, VPN connections and Remote desktop connections (RDP)

Maintain the knowledge base in the service desk management system.

Perform daily system monitoring of the service desk management system.

Excellent knowledge and experience with Microsoft Windows, Office, and G-Suite.

Assist in coordinating training sessions for staff and faculty based on needs and skill levels.

Monitor and report on work orders issued from the service desk system to the Service Delivery Manager.

Manage all customer complaint calls professionally and effectively to increase customer satisfaction.

Adhere to all applicable call flow processes and quality assurance requirements.

CSA is responsible for knowing the 5 Global KPI target requirements + Global Upselling KPI with country target

Comprehensive benefits package including both Dental and Medical

Experience in Call Centre Customer Service

Proven customer service and interpersonal skills

Experience providing excellent customer service preferred

4 weeks of fully paid, hands-on training

Job security with guaranteed hours (various shifts)

Secure building with key fob access and free parking

NO SALES or Surveys, just helping people!

Growth opportunities - We have strong, steady growth and always look internally for promotions first

Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.

Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.

Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.

Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.

Must have at least four (4) years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.

1-4 years of customer service experience in a service environment is preferred to include, but not limited to:

Bachelor's degree in Finance, Accounting, Business Administration, Engineering, or equivalent relevant experience;

Working knowledge of East and/or West energy markets;

Strong knowledge of 1 or more niche commodity markets with a particular focus on physical trading, logistics and arbitrage opportunities;

Excellent analytical thinking, data analysis, strong excel and problem resolution skills with strong attention to detail.

Working knowledge of standard power industry tools (OATI) and ISO scheduling systems;

Knowledge of English is essential; working knowledge of French and/or Spanish would be considered an asset.

Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.

Exhibit strong communication skills and have an ability to listen and empathize.

Resolve member concerns and escalate to a Manager as needed.

6-12 months of experience in a customer service environment is preferred

Exhibit a positive and upbeat attitude.

Pride yourself on your work while being punctual, reliable, and dependable.

Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.

Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.

Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.

Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.

Must have at least four (4) years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.

1-4 years of customer service experience in a service environment is preferred to include, but not limited to:

Strong project management skills with ability to coordinate multiple stakeholders and streams of work for grant mandates.

2-3 years’ of progressive experience in grant writing

Computer and digital literacy, including excellent internet research skills and proficiency in MS suite (Excel, Word, and Microsoft Teams).

You thrive in a remote-first, virtual work environment.

Share your intended service offering and agree on service agreement conditions and contract.

Generally, here’s what the engagement experience looks like…

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.

Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.

Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.

Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.

1-4 years of customer service experience in a service environment is preferred to include, but not required:

Intermediate-level computer skills in Microsoft Office are required.

Health and Dental Benefits for Full Time associates

Ensure customers receive products and services requested in a timely and accurate manner

Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Health and Dental Benefits for Full Time associates

Ensure customers receive products and services requested in a timely and accurate manner

Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development