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Front Desk Associate Part Time
Company | Planet Fitness |
Address | St. Catharines, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-07-13 |
Posted at | 11 months ago |
Who We Are
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
- Exhibit a positive and upbeat attitude.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Act with integrity and show respect to everyone around you.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Pride yourself on your work while being punctual, reliable, and dependable.
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
- Inspire and motivate others to achieve their goals.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Perform prospective member calls and tours; assessing their membership needs.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Resolve member concerns and escalate to a Manager as needed.
- Execute retail transactions with accuracy and drive sales goals.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Resolve member concerns and escalate to a Manager as needed.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
- Medical, Dental, and Vision Insurance
- 401(K) and Roth Retirement Savings Plan
- Engaging team-building competitions and social events
- Free Black Card Membership
- Employee perks and discounts
- Vacation/Sick Time/Holiday Pay
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- 6-12 months of experience in a customer service environment is preferred
- Ability to pass a background check
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