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Company | Serco |
Address | Stoney Creek, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-12 |
Posted at | 11 months ago |
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.
- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.
- Provides Security Guard Testing (SGT) examination services support.
- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.
- Ensures the fair and proper conduct of examinations.
- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
- Provides information and assistance related to driver examination services.
- Distributes and verifies application forms for accuracy and completeness.
- Contacts members of the public to communicate information and correct errors.
- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.
- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
- Investigates problems or errors in licence records and initiates corrections.
- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.
- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.
- Collects applicable fees accurately.
- Escalates customer concerns and redirects customers to other government agencies, when required.
- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.
- 1-4 years of customer service experience in a service environment is preferred to include, but not limited to:
- This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately.
- Employee hours vary based on customer demand and location’s operating hours.
- Must have at least four (4) years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
- May include working on Saturday and Sunday where applicable.
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- Touch-typing and data entry.
- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and existing vehicles up to 30 times per shift.
- Valid Ontario class “G” of licence is required.
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- Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check
- Must have and maintain an acceptable driving record.
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- Intermediate-level computer skills in Microsoft Office are required.
- This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher.
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