Bilingual Customer Service Specialist

Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.

Reporting to the Associate Manager, you will be accountable for:

• The daily management of a block of business
• Handling various inquiries, telephone calls etc. from multiple audiences
• Handling plan and member maintenance on GPAS, including data updates, financial transactions, and reporting
• End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators)
• Fostering relationships with plan administrators, brokers, advisors, and plan members
• Handling sensitive and complex issues in a timely and accurate manner

Required competencies and behaviors:

• Strong communication skills - both written and verbal
• Knowledge of rules and regulations as they relate to GRS products an asset
• Organized and able to work in a dynamic and changing environment
• Fluency in Microsoft Office tools including Word and Outlook, proficient in Excel
• Strong interpersonal skills with the ability to work independently and as part of a larger team
• Customer service focused with a positive can-do attitude
• Knowledge of investment/retirement arrangements and/or GRS business processes an asset
• Ability and desire to produce quality work
• Self-motivated with an ability to effectively multi-task and meet tight deadlines
• Bilingual French/English

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee  has the opportunity to  reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected] .

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .