Customer Service Advisor (French Bilingual)

Department: Customer Care

Employment Type: Permanent, Full Time

Location: Winnipeg, Manitoba

Posting Date: August 23, 2023

What Would You Do?

The customer service advisor will be required to perform an array of administrative duties. You must be able to use your superior communication skills and timely responsiveness to our customers and sales representatives, always maintaining a personal touch. Other duties, relevant to the department, shall be assigned as required.

The key duties and responsibilities of this position would include:

• Receive and validate orders
• Enter orders into an Order Entry System.
• Answer all customers’ inquiries regarding the placement of orders, product information, pricing, shipping, and warranties,
• Develop a strong relationship with our dealer, sales representatives and internal network of business partners
• Manage orders by responding to both customer and plant-initiated changes
• Troubleshoot and provide solutions
• Other duties as assigned.
• Provide high quality customer service

What Do You Bring?

• Self-motivated individual requiring minimal supervision
• 2-3 years’ direct Customer Service Experience
• Ability to work in a team-oriented environment
• French language skills required
• Ability to work in a fast-paced environment with multiple deadlines
• High School Diploma required; post secondary education in Business Admin an asset
• Computer experience
• Professional demeanor with exceptional communication skills
• Well organized with the ability to multi-task
• Advanced Excel skills an asset
• Excellent attention to detail with proven problem-solving skills
• Knowledge of Upholstered Furniture products is a definite asset

What's Next?

Click “Apply Now” and tell us why you’d make an excellent fit for this position.

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