Customer Service Specialist- French

Leon Cycle is looking for an enthusiastic and personable Customer Service Representative to join our team! With expansions beginning already throughout US & Canada, we are looking for service centric individuals to help us provide exceptional service over phone and email.

Responsibilities:

• Responds to customer inquiries regarding online orders.
• Assists customers with online purchases, product inquires, promotions, returns, exchanges, replacements, and complaints/issues.
• Attend marketing, new product development and eCommerce meetings as required.
• Communicates with coworkers and customers on a daily basis via phone and email.
• Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
• Builds and develops strong and lasting customer relationships.
• Maintains product and service knowledge for problem resolution and customer inquiry.
• Researches root causes for under delivering to customer expectation and devise and execute action plans to resolve re-occurring issues.
• Other duties as assigned
• Researches and develops opportunities for cost savings, increased sales, process improvements, and customer engagement.
• Documents customer problems and inputs in computer system.

Qualifications:

• Good analytical problem-solving skills
• Good verbal and written communication skills
• Self-disciplined, perceptive, and proactive
• High School diploma
• Bilingual in French preferred
• Strong computer skills
• 2-3 years customer service work experience
• Action and service oriented – can demonstrate initiative and a friendly, "can do" attitude.

What we offer

• SimpleIRA offered
• Hybrid working schedule
• Employee discounts to our e bikes, accessories, and more!
• Growth opportunities and development as we continue growing
• Generous benefits plan that start date of hire

About Leon Cycle

Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, and trekking e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide.

Leon Cycle is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Accessible American Act during the application process are available upon request.