Customer Service Assistant, Operations

Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments.

The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.

Specific responsibilities include:

• Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
• Handing customer inquiries off the general queue in a pleasant and efficient manner.
• Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation.
• Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.
• Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.

Our Ideal Candidate will possess:

• Prior Transportation, and/or Logistics experience is an asset, but not a must
• Sound analytical and critical thinking skills
• Decision making and organizational skills
• The ability to thrive in a fast-pace, deadline-oriented environment
• Strong customer service and relationship-building skills
• Proven communication and time-management skills

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Meaningful and impactful work and projects with an essential service provider
• Dispersed work environments that promote a healthy work-life balance
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Committed to environmental sustainability
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Named as Canada’s 10 Most Admired Corporate Cultures
• Celebrating over 50 years in Business

Bison Transport is committed to Diversity and Inclusion in the Workplace.