Customer Operations Specialist - Biosteel

The Company

BioSteel is leading the wave of healthy sports drinks in the market. We are not just talking about a ‘better for you’ product, but rather one that redefines sports drinks. BioSteel is unmatched in the market and is proud to be raising the bar on consumer expectations of sports drinks and has become the #1 purchased product in professional sports.

Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!

The Opportunity

Customer Operations Specialist is a crucial team player within our team who is detail-oriented and possess strong planning and communication skills. The primary objective for a specialist is to plan and process orders in a timely manner. Your comfort with technology, complemented by your excellent people skills and a hands-on approach, will enable you to add value to our customers. In addition to being the contact for B2B customers, specialists will work closely with other teams in our organization including sales, fulfillment, logistics, and operations.

Responsibilities

• Actively liaise with internal stakeholders to ensure that we always have balanced product availability and plant capacities based on our customer requests
• Other duties as assigned
• Organize workload and determine priorities, communicate with management and colleagues to effectively work with customers in a professional manner
• Following Standard Operating Procedures and recommend improvements
• Must be able to work different shifts, if needed
• Ensure that accurate and complete solutions are provided to customers
• Provide world-class customer service to our customers every day and in every interaction
• Actively liaise with finance, logistics, marketing, and sales to resolve any order issues and provide order updates as required Work with IT team to ensure EDI is properly integrated as new customers are on boarded
• Work with e-commerce team to co-ordinate Amazon deliveries and execute additional paperwork required for Amazon specific labels
• Order entry for B2B customers, samples, events, partnerships, trade marketing, and VIPs
• Communicate with external customers and supply chain coordinators to address any issues regarding submitted purchase orders (out of stocks, pricing discrepancies, delivery timing)

Experience

• A strong sense of personal integrity & responsibility
• Strong problem-solving skills to resolve customer complaints and customer service issues
• Ability to work in a fast paced, high pressure environment
• Resolve problems by analyzing data and identifying issues
• SAP and Netsuite experience is preferred
• Strong technology skills, including Microsoft-Office, e-Commerce platforms, ERP systems, CRM databases, report preparation, and multi-channel communication
• At least 2 years’ relevant customer service experience, ideally in B2B environment
• Ability to define processes and contribute to the growth of the team

Other Details

This is a full time remote role based out of Canada

BioSteel is a North American beverage brand committed to delivering premium Clean. Healthy. Hydration.™ to consumers and athletes across the globe. Each BioSteel ready-to-drink sports drink has zero sugar and comes in an eco-friendly Tetra Pak filled with premium ingredients, natural flavors and electrolytes needed to support physical activity. Perfect for everyone from health and environmentally conscious consumers to world class athletes, BioSteel hydration products are currently readily available across North America, globally with select retail partners, and direct to consumers online through www.biosteel.com.

BioSteel is a subsidiary of Canopy Growth. At BioSteel and Canopy Growth, we recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity. Canopy Growth and BioSteel welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. The chosen applicant will be required to successfully complete background and reference checks.