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Customer Success Operations Specialist Jobs

Customer Success Specialist -Bilingual
By Our Award-Winning Client At Burlington, Ontario, Canada
• Effective project management skills and familiarity with project management tools and best practices
• Manage the day-to-day relationship with key contacts of our largest clients.
• Strong client service skills with the ability to develop trust and genuine relationships with clients
• Strong presentation skills, including presentation composition and delivery to both internal and client audiences
• Post-Secondary education (diploma/degree) is preferred
• Present ideas, strategies, and solutions to mid-level and senior-level executives to influence decisions
Technical Customer Success Specialist
By SRTX At Montreal, Quebec, Canada
Experience Bonus: If you've played the factory or operations game before, that's a super plus!
Enhance your culinary skills with our exciting online cooking adventures, joined by fellow food enthusiasts
Discover tranquility in our cozy Pods, offering a peaceful working space
Problem Solver: Check in with customers regularly to quickly fix any issues they have. Keep things running smoothly
Idea Master: Study how customers use our software. Share cool ideas to make it even better for them
Software Detective: Watch how well our software works. Tell the team how to make it even more awesome and useful
Director, Operations And Customer Success - Canada
By D2L At Toronto, Ontario, Canada
Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
Thorough understanding of business management, forecasting strategy and techniques
Experience implementing either educational technology initiatives, online learning programs, or partnership programs
Experience managing clients within the field of education – external and internal – and of varying sizes
Produce and actively participate in knowledge sharing as well as professional development initiatives
Ability to cross-functionally manage operations within a matrixed department
Climate Action Specialist (Customer Success)
By Carbonhound At Toronto, Ontario, Canada
Have an undergraduate degree in STEM, Accounting, Finance, or Technical Business field or equivalent experience
Have roughly 2-4 years professional or relevant volunteer experience
Strong communication skills (e.g. use clear, simple terms to explain complex topics)
Bonus: Experience building GHG inventories for companies
Managed internal and external stakeholders to complete a project or reach a goal
Strong Backing:From Verdexus, to Starforge and Highline Beta, we are backed by some of the smartest pre-seed investors in Canada.
Customer Success Specialist - Ottawa, Canada
By Fullscript At Ottawa, Ontario, Canada
Relationship builder - highly empathetic and strong interpersonal skills
Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.
You pride yourself on excellent customer experience and enjoy engaging with others
You possess superb verbal and written communication skills
You possess organizational skills and are able to deal with information coming from different sources at once
You enjoy working closely with a great team to create an extraordinary user experience
Customer Success Specialist - Kelowna
By Fullscript At Kelowna, British Columbia, Canada
Integrative health knowledge or understanding of any certifications around wellness
Relationship Builder - highly empathetic and strong interpersonal skills
You possess superb verbal and written communication skills
You possess organizational skills and are able to deal with information coming from different sources at once
You enjoy working closely with a great team to create an extraordinary user experience
Knowledge of Zendesk and other SaaS productivity tools
Customer Success Specialist / Full Time (Remote)
By Midwest Staffing At Canada
Manage customer onboarding and organize ongoing education initiatives
Partner with an Account Manager on customer business reviews and strategy, while helping to support expansions
Perform all other responsibilities as designated
Be the trusted partner for our customers on use-case and product functionality
Drive account adoption and satisfaction
Learn and anticipate customer needs to solve problems and identify additional revenue opportunities
Customer Success & Onboarding Specialist
By CYGNVS At Toronto, Ontario, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Strong analytical and quantitative skills
Previous Cyber or Security technology experience a plus
Customer Success Specialist Jobs
By Jonas Software At Markham, Ontario, Canada
You have excellent organizational and time management skills.
Assist Management team with developing and implementing retention plans and proactively recognize churn risks.
2-4 years in a Customer Success or Account Management role.
2-4 years in an Accountant/Controller Role – CPA preferred or Project Management
Onboard, train and manage new clients joining the Premier team.
Understand business processes and requirements to assist in becoming an industry expert.
Senior Billing Specialist, Customer Success
By Bench Accounting At Vancouver, British Columbia, Canada
Provide and actively seek feedback, to peers, leadership, management, other departments, clients, and partners.
Able to manage your workflow using software tools like SalesForce, SalesLoft, Slack, RingCentral, Google Sheets, the Bench App, and more.
For folks working fully remote, we will provide additional solutions to bring teams together for collaboration and connection.
Talented multitasker: holding a conversation, taking notes over the phone, and accessing time sensitive information.
Driven by a $ target in your workflow.
(Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
Customer Success Specialist Jobs
By CYGNVS At Greater Toronto Area, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Excellent verbal and written communication skills, with an ability to work in a team environment.
Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS
Customer Success Specialist - D Ottawa
By RedMane Technology LLC At Ottawa, Ontario, Canada
Analyzing customer needs through technical support, discussion with customers, etc. then identifying and suggesting improvements to the mCase product management team.
Guiding customers through mCase functions, features and benefits.
Bachelor- 7s degree or equivalent of work experience.
1- B years of experience, with internships counting toward this, preferably in a software company or similar function
Excellent organization skills, problem solving ability, and attention to detail.
Superb presentation, oral and written communication skills.
Customer Operations Specialist Jobs
By VGW At Toronto, Ontario, Canada
Maintain the Account Management Team Knowledge Base, ensuring process and compliance related documentation remain up to date at all times.
Always bring new ideas to the Account Management leadership team that will enhance the customer experience for the player.
Expert knowledge of customer service technologies, workforce management tools and CRMs.
Ensure changes are communicated to Account Management team members appropriately so that no issue slips through the cracks.
Manage a formal information and training acknowledgement process to ensure staff completion of relevant materials is documented.
Management of Account Management Tools & Systems:
Junior Customer Success Specialist
By TapMango At Canada
Strong prioritization, time management and organizational skills
Provide merchants with continued education/training throughout lifecycle
Provide a positive customer experience across the entire post-onboarding lifecycle and ensure customers maximize their ROI with our solution
Experience providing exceptional customer service/technical support - ideally experience in Customer Success!
Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence
Outstanding analytical and problem solving skills, combined with the ability to provide quick and effective resolutions
Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spé[]
By JobTarget At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
2-3 years of relevant customer service experience.
Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
Excellent written and verbal communication skills in both French and English
Relevant certifications are considered a plus.
Les certifications pertinentes sont considérées comme un atout.
Customer Success Specialist Jobs
By Fullscript At West Kelowna, British Columbia, Canada

Are you legally eligible to work in Canada or the US? Are you legally eligible to work full time in Canada or US? ✱ Desired Hourly Wage What is your desired hourly wage? ✱ Additional ...

Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spécialiste Du Succès Client (Option Télétravail)
By GoSecure At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
2-3 years of relevant customer service experience.
Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
Excellent written and verbal communication skills in both French and English
Relevant certifications are considered a plus.
Les certifications pertinentes sont considérées comme un atout.
Customer Success Specialist Jobs
By TopLeft At British Columbia, Canada
2 years of Project management experience and training
Based on Product Adoption metrics/engagement metrics, reach out to clients to offer context-specific help.
Contribute to improving our Knowledge Base articles based on interactions with clients and their questions.
Experience and training on Lean, Agile, Kanban, Scrum, and/or Six Sigma principles.
Proven experience in a fulltime SaaS Onboarding Specialist or Customer Success role and can hit the ground running.
Work with new clients during their Trial and Onboarding phases to learn the product and adopt.
Beta Specialist, Customer Success
By Square At Toronto, Ontario, Canada
Funnel beta feedback to the Beta Manager to create the customer experience story and present recommendations to product teams
Work with Beta Manager and Community Managers to determine a successful beta recruitment strategy
Identify potential high-engaged hero sellers and work with Beta Community Manager to recognize and reward
2+ years of professional experience in a customer-facing role requiring high-quality writing and responses
Experience and comfort in learning new technology and using it with minimal errors
Load content in Taxi, recruit the audience list, and complete email campaigns in Iterable.
Customer Success Specialist Jobs
By Dogs Naturally Magazine At Ontario, Canada
3 years experience in customer service
Experience with email ticketing systems, such as Gorgias
Experience with eCommerce platforms, such as Shopify
The ability to track commonly asked questions and help create a knowledge base
Help our customers with any questions or issues
Make modifications to their accounts and purchases in our CMS

Are you passionate about helping customers succeed? We are looking for an experienced Customer Success Operations Specialist to join our team and help us deliver exceptional customer experiences. You will be responsible for managing customer success operations, ensuring customer satisfaction, and driving operational excellence. If you have a passion for customer success and are looking for an exciting opportunity to make an impact, this is the job for you!

Overview Customer Success Operations Specialists are responsible for ensuring customer success by providing operational support to customers. They are responsible for managing customer relationships, providing technical support, and ensuring customer satisfaction. They also work to identify customer needs and develop strategies to meet those needs. Detailed Job Description Customer Success Operations Specialists are responsible for providing operational support to customers. This includes managing customer relationships, providing technical support, and ensuring customer satisfaction. They must be able to identify customer needs and develop strategies to meet those needs. They must also be able to troubleshoot customer issues and provide solutions. Additionally, they must be able to analyze customer data and provide insights to help improve customer experience. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Knowledge of customer service software and systems
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success best practices
Job Qualifications
• Bachelor’s degree in business, marketing, or a related field
• At least two years of customer service or customer success experience
• Experience with customer service software and systems
• Experience with customer relationship management (CRM) systems
• Experience with customer success best practices
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success best practices
• Knowledge of customer service principles and practices
• Knowledge of customer service metrics and analytics
Job Experience
• At least two years of customer service or customer success experience
• Experience with customer service software and systems
• Experience with customer relationship management (CRM) systems
• Experience with customer success best practices
Job Responsibilities
• Manage customer relationships and provide technical support
• Identify customer needs and develop strategies to meet those needs
• Troubleshoot customer issues and provide solutions
• Analyze customer data and provide insights to help improve customer experience
• Monitor customer service metrics and analytics
• Develop customer success best practices
• Ensure customer satisfaction