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Customer Success Specialist - Ottawa, Canada
Company | Fullscript |
Address | Ottawa, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage,Internet Publishing |
Expires | 2023-09-08 |
Posted at | 9 months ago |
Founded in 2011, Fullscript supports 70,000 health practitioners across North America committed to delivering better patient care.
- You are flexible with scheduling to ensure optimal coverage for customers within the US and Canada,
- You possess organizational skills and are able to deal with information coming from different sources at once
- Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.
- High attention to detail - ability to see the full picture to provide the best support possible.
- Service-oriented - it’s about proactive, personalized, efficient help that builds relationships
- Knowledge of Zendesk, Slack, Sage500, and other SaaS productivity tools is an asset.
- Tech-savvy - interest and curiosity in how things work, passionate about new technology tools, systems, and platforms.
- Relationship builder - highly empathetic and strong interpersonal skills
- You pride yourself on excellent customer experience and enjoy engaging with others
- Resourcefulness - knowing how and where to find answers.
- You possess superb verbal and written communication skills
- You enjoy working closely with a great team to create an extraordinary user experience
- Adaptable - You embrace your duties and aren’t afraid of new challenges
- Troubleshoot issues and seek customer-focused solutions to ensure a seamless user experience
- Build sustainable relationships of trust through open and interactive communication
- Assist practitioners and patients through three main channels: phones, emails, and live chat.
- Report trends, issues, and feedback to your team. Be adherent to queue volume and meet weekly SLA metric goals
- Successfully resolve complex customer inquiries through the use of multiple support tools and personal product knowledge
- Discount on the Fullscript catalog of products for family & friends
- Flexible & customizable benefits packages with up to 2k for paramedical services (mental health, naturopathic)
- Fullscript’s RRSP program and Stock Options
- Flexible Paid Time Off program
- Training budget and company-wide learning initiatives
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