Junior Customer Success Specialist Jobs

• Effective project management skills and familiarity with project management tools and best practices

• Manage the day-to-day relationship with key contacts of our largest clients.

• Strong client service skills with the ability to develop trust and genuine relationships with clients

• Strong presentation skills, including presentation composition and delivery to both internal and client audiences

• Post-Secondary education (diploma/degree) is preferred

• Present ideas, strategies, and solutions to mid-level and senior-level executives to influence decisions

Relationship builder - highly empathetic and strong interpersonal skills

Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.

You pride yourself on excellent customer experience and enjoy engaging with others

You possess superb verbal and written communication skills

You possess organizational skills and are able to deal with information coming from different sources at once

You enjoy working closely with a great team to create an extraordinary user experience

Integrative health knowledge or understanding of any certifications around wellness

Relationship Builder - highly empathetic and strong interpersonal skills

You possess superb verbal and written communication skills

You possess organizational skills and are able to deal with information coming from different sources at once

You enjoy working closely with a great team to create an extraordinary user experience

Knowledge of Zendesk and other SaaS productivity tools

Manage customer onboarding and organize ongoing education initiatives

Partner with an Account Manager on customer business reviews and strategy, while helping to support expansions

Perform all other responsibilities as designated

Be the trusted partner for our customers on use-case and product functionality

Drive account adoption and satisfaction

Learn and anticipate customer needs to solve problems and identify additional revenue opportunities

Experience as a customer success manager or account manager at a SaaS company considered an asset

Strong technical knowledge and troubleshooting ability

Experience working with a CRM considered a strong asset but not required

Full Work From Home Opportunities

Partner with HR, OHSI & Safety leaders across North America

Understand your customer's needs, helping leaders to identify opportunities to expand our depth of engagement

You have excellent organizational and time management skills.

Assist Management team with developing and implementing retention plans and proactively recognize churn risks.

2-4 years in a Customer Success or Account Management role.

2-4 years in an Accountant/Controller Role – CPA preferred or Project Management

Onboard, train and manage new clients joining the Premier team.

Understand business processes and requirements to assist in becoming an industry expert.

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS

Analyzing customer needs through technical support, discussion with customers, etc. then identifying and suggesting improvements to the mCase product management team.

Guiding customers through mCase functions, features and benefits.

Bachelor- 7s degree or equivalent of work experience.

1- B years of experience, with internships counting toward this, preferably in a software company or similar function

Excellent organization skills, problem solving ability, and attention to detail.

Superb presentation, oral and written communication skills.

Strong prioritization, time management and organizational skills

Provide merchants with continued education/training throughout lifecycle

Provide a positive customer experience across the entire post-onboarding lifecycle and ensure customers maximize their ROI with our solution

Experience providing exceptional customer service/technical support - ideally experience in Customer Success!

Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence

Outstanding analytical and problem solving skills, combined with the ability to provide quick and effective resolutions