Junior Customer Success Specialist Jobs in Ontario

Relationship builder - highly empathetic and strong interpersonal skills

Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.

You pride yourself on excellent customer experience and enjoy engaging with others

You possess superb verbal and written communication skills

You possess organizational skills and are able to deal with information coming from different sources at once

You enjoy working closely with a great team to create an extraordinary user experience

You have excellent organizational and time management skills.

Assist Management team with developing and implementing retention plans and proactively recognize churn risks.

2-4 years in a Customer Success or Account Management role.

2-4 years in an Accountant/Controller Role – CPA preferred or Project Management

Onboard, train and manage new clients joining the Premier team.

Understand business processes and requirements to assist in becoming an industry expert.

Analyzing customer needs through technical support, discussion with customers, etc. then identifying and suggesting improvements to the mCase product management team.

Guiding customers through mCase functions, features and benefits.

Bachelor- 7s degree or equivalent of work experience.

1- B years of experience, with internships counting toward this, preferably in a software company or similar function

Excellent organization skills, problem solving ability, and attention to detail.

Superb presentation, oral and written communication skills.