Junior Customer Success Specialist Jobs in British Columbia

Integrative health knowledge or understanding of any certifications around wellness

Relationship Builder - highly empathetic and strong interpersonal skills

You possess superb verbal and written communication skills

You possess organizational skills and are able to deal with information coming from different sources at once

You enjoy working closely with a great team to create an extraordinary user experience

Knowledge of Zendesk and other SaaS productivity tools

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS