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Senior Customer Success Specialist Jobs

Customer Success Specialist -Bilingual
By Our Award-Winning Client At Burlington, Ontario, Canada
• Effective project management skills and familiarity with project management tools and best practices
• Manage the day-to-day relationship with key contacts of our largest clients.
• Strong client service skills with the ability to develop trust and genuine relationships with clients
• Strong presentation skills, including presentation composition and delivery to both internal and client audiences
• Post-Secondary education (diploma/degree) is preferred
• Present ideas, strategies, and solutions to mid-level and senior-level executives to influence decisions
Senior Customer Success Representative
By Wingmate At Toronto, Ontario, Canada
Strong client-facing skills, including excellent communication, expectation management, and presentation skills.
Strong problem-solving skills and ability to be resourceful when assisting customers.
High attention to detail and organization skills. Willing to juggle many things at once and prioritize effectively.
Team player and can also thrive in self-managed and independent environments.
Take ownership of their work and customers and be accountable for their success.
Creative problem solver who can think strategically on the fly.
Senior Customer Success Manager
By TELUS At Montreal, Quebec, Canada
Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market
Managing the account profitability including working with service delivery teams to support financially efficient management of the contract
A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
Excellent organizational skills, combined with efficiency and exceptional follow through
Ability to manage a territory of clients and prioritize your time and travel
Retaining, growing and managing TELUS Health's large account portfolios
Senior Customer Success Manager
By TELUS At Vancouver, British Columbia, Canada
Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market
Managing the account profitability including working with service delivery teams to support financially efficient management of the contract
A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
Excellent organizational skills, combined with efficiency and exceptional follow through
Ability to manage a territory of clients and prioritize your time and travel
Retaining, growing and managing TELUS Health's large account portfolios
Technical Customer Success Specialist
By SRTX At Montreal, Quebec, Canada
Experience Bonus: If you've played the factory or operations game before, that's a super plus!
Enhance your culinary skills with our exciting online cooking adventures, joined by fellow food enthusiasts
Discover tranquility in our cozy Pods, offering a peaceful working space
Problem Solver: Check in with customers regularly to quickly fix any issues they have. Keep things running smoothly
Idea Master: Study how customers use our software. Share cool ideas to make it even better for them
Software Detective: Watch how well our software works. Tell the team how to make it even more awesome and useful
Senior Customer Success Manager
By Messagepoint At Greater Toronto Area, Canada
Proven experience in customer success, account management, program management or a related customer-facing role, preferably within the software or technology industry.
Leverage customer feedback and insights to drive continuous improvement initiatives, influence product enhancements, and enhance the overall customer experience.
Advocate for customer needs and requirements internally, providing valuable insights and feedback to influence product roadmap decisions and drive customer-centric solutions.
Bachelor of Arts/Bachelor of Science, or a related field. Equivalent practical experience will also be considered.
Strong relationship-building and interpersonal skills, with the ability to establish trust, credibility, and rapport with executive-level stakeholders.
Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
Customer Success Specialist - Ottawa, Canada
By Fullscript At Ottawa, Ontario, Canada
Relationship builder - highly empathetic and strong interpersonal skills
Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.
You pride yourself on excellent customer experience and enjoy engaging with others
You possess superb verbal and written communication skills
You possess organizational skills and are able to deal with information coming from different sources at once
You enjoy working closely with a great team to create an extraordinary user experience
Customer Success Specialist - Kelowna
By Fullscript At Kelowna, British Columbia, Canada
Integrative health knowledge or understanding of any certifications around wellness
Relationship Builder - highly empathetic and strong interpersonal skills
You possess superb verbal and written communication skills
You possess organizational skills and are able to deal with information coming from different sources at once
You enjoy working closely with a great team to create an extraordinary user experience
Knowledge of Zendesk and other SaaS productivity tools
Senior Software Developer, Customer Success
By DNAstack At Toronto, Ontario, Canada
Experience analyzing requirements and communicating solutions, especially in collaboration with partners and customers
Collaborate with customers, partners, and peers to identify product requirements
At least 3 years of work experience in a related field
Prior experience working directly with internal and external stakeholders
Excellent verbal and written communication skills
Experience working with and analyzing big data (especially genomics data) in a distributed environment
Customer Success Specialist / Full Time (Remote)
By Midwest Staffing At Canada
Manage customer onboarding and organize ongoing education initiatives
Partner with an Account Manager on customer business reviews and strategy, while helping to support expansions
Perform all other responsibilities as designated
Be the trusted partner for our customers on use-case and product functionality
Drive account adoption and satisfaction
Learn and anticipate customer needs to solve problems and identify additional revenue opportunities
Customer Success & Onboarding Specialist
By CYGNVS At Toronto, Ontario, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Strong analytical and quantitative skills
Previous Cyber or Security technology experience a plus
Customer Success Specialist Jobs
By Jonas Software At Markham, Ontario, Canada
You have excellent organizational and time management skills.
Assist Management team with developing and implementing retention plans and proactively recognize churn risks.
2-4 years in a Customer Success or Account Management role.
2-4 years in an Accountant/Controller Role – CPA preferred or Project Management
Onboard, train and manage new clients joining the Premier team.
Understand business processes and requirements to assist in becoming an industry expert.
Senior Billing Specialist, Customer Success
By Bench Accounting At Vancouver, British Columbia, Canada
Provide and actively seek feedback, to peers, leadership, management, other departments, clients, and partners.
Able to manage your workflow using software tools like SalesForce, SalesLoft, Slack, RingCentral, Google Sheets, the Bench App, and more.
For folks working fully remote, we will provide additional solutions to bring teams together for collaboration and connection.
Talented multitasker: holding a conversation, taking notes over the phone, and accessing time sensitive information.
Driven by a $ target in your workflow.
(Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
Customer Success Specialist Jobs
By CYGNVS At Greater Toronto Area, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Excellent verbal and written communication skills, with an ability to work in a team environment.
Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS
Senior Director, Customer Success
By Athennian At Toronto, Ontario, Canada
Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Excellent verbal and written communication skills
Drive Customer Success outcomes through increased renewal and expansion rates, decreased churn, improved customer health scores, and driving advocacy and reference-ability
Strategize and execute on initiatives to achieve team-level goals, including but not limited to churn reduction, user adoption, customer satisfaction, etc
Define and optimize customer lifecycle by mapping customer journey with standardized intervention points and identifying opportunities for continuous improvement.
Closely monitor accounts to spot churn risks and implement proactive interventions
Customer Success Specialist - D Ottawa
By RedMane Technology LLC At Ottawa, Ontario, Canada
Analyzing customer needs through technical support, discussion with customers, etc. then identifying and suggesting improvements to the mCase product management team.
Guiding customers through mCase functions, features and benefits.
Bachelor- 7s degree or equivalent of work experience.
1- B years of experience, with internships counting toward this, preferably in a software company or similar function
Excellent organization skills, problem solving ability, and attention to detail.
Superb presentation, oral and written communication skills.
Junior Customer Success Specialist
By TapMango At Canada
Strong prioritization, time management and organizational skills
Provide merchants with continued education/training throughout lifecycle
Provide a positive customer experience across the entire post-onboarding lifecycle and ensure customers maximize their ROI with our solution
Experience providing exceptional customer service/technical support - ideally experience in Customer Success!
Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence
Outstanding analytical and problem solving skills, combined with the ability to provide quick and effective resolutions
Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spé[]
By JobTarget At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
2-3 years of relevant customer service experience.
Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
Excellent written and verbal communication skills in both French and English
Relevant certifications are considered a plus.
Les certifications pertinentes sont considérées comme un atout.
Customer Success Specialist Jobs
By Fullscript At West Kelowna, British Columbia, Canada

Are you legally eligible to work in Canada or the US? Are you legally eligible to work full time in Canada or US? ✱ Desired Hourly Wage What is your desired hourly wage? ✱ Additional ...

Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spécialiste Du Succès Client (Option Télétravail)
By GoSecure At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
2-3 years of relevant customer service experience.
Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
Excellent written and verbal communication skills in both French and English
Relevant certifications are considered a plus.
Les certifications pertinentes sont considérées comme un atout.

Are you looking for an exciting opportunity to help customers succeed? We are looking for a Senior Customer Success Specialist to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing customer relationships, and ensuring customer satisfaction. If you have a passion for helping others and a drive to make a difference, this is the job for you!

Overview A Senior Customer Success Specialist is responsible for providing exceptional customer service and support to customers. They are responsible for ensuring customer satisfaction and loyalty, as well as helping customers maximize the value of their products and services. They must be able to identify customer needs and provide solutions that meet those needs. Detailed Job Description The Senior Customer Success Specialist is responsible for providing exceptional customer service and support to customers. They are responsible for ensuring customer satisfaction and loyalty, as well as helping customers maximize the value of their products and services. They must be able to identify customer needs and provide solutions that meet those needs. They must be able to effectively communicate with customers and build relationships with them. They must be able to troubleshoot customer issues and provide solutions in a timely manner. They must be able to analyze customer data and provide insights to the customer. They must be able to work with other departments to ensure customer success. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to analyze customer data and provide insights
• Ability to build relationships with customers
• Ability to work with other departments
• Knowledge of customer success best practices
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Knowledge of customer success best practices
Job Knowledge
• Knowledge of customer service and customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer data analysis and insights
• Knowledge of customer service and customer success metrics
Job Experience
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer data analysis and insights
• Experience with customer service and customer success metrics
Job Responsibilities
• Provide exceptional customer service and support to customers
• Ensure customer satisfaction and loyalty
• Help customers maximize the value of their products and services
• Identify customer needs and provide solutions that meet those needs
• Effectively communicate with customers and build relationships with them
• Troubleshoot customer issues and provide solutions in a timely manner
• Analyze customer data and provide insights to the customer
• Work with other departments to ensure customer success