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Senior Customer Success Specialist Jobs

Customer Success Specialist Jobs
By TopLeft At British Columbia, Canada
2 years of Project management experience and training
Based on Product Adoption metrics/engagement metrics, reach out to clients to offer context-specific help.
Contribute to improving our Knowledge Base articles based on interactions with clients and their questions.
Experience and training on Lean, Agile, Kanban, Scrum, and/or Six Sigma principles.
Proven experience in a fulltime SaaS Onboarding Specialist or Customer Success role and can hit the ground running.
Work with new clients during their Trial and Onboarding phases to learn the product and adopt.
Senior Customer Success Manager – Sales Solutions
By LinkedIn At Toronto, Ontario, Canada
5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Sales, account management, product enablement and/or sales effectiveness experience
Proficient organization, project management, and time management skills
Develops and helps customer drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions.
Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences 
Beta Specialist, Customer Success
By Square At Toronto, Ontario, Canada
Funnel beta feedback to the Beta Manager to create the customer experience story and present recommendations to product teams
Work with Beta Manager and Community Managers to determine a successful beta recruitment strategy
Identify potential high-engaged hero sellers and work with Beta Community Manager to recognize and reward
2+ years of professional experience in a customer-facing role requiring high-quality writing and responses
Experience and comfort in learning new technology and using it with minimal errors
Load content in Taxi, recruit the audience list, and complete email campaigns in Iterable.
Customer Success Specialist Jobs
By Dogs Naturally Magazine At Ontario, Canada
3 years experience in customer service
Experience with email ticketing systems, such as Gorgias
Experience with eCommerce platforms, such as Shopify
The ability to track commonly asked questions and help create a knowledge base
Help our customers with any questions or issues
Make modifications to their accounts and purchases in our CMS
Customer Success Onboarding Specialist
By Off2Class At Toronto, Ontario, Canada
Experience using Customer Relationship Management (CRM) tools in an account management or customer success role
Strong problem-solving skills, able to quickly respond to and manage competing client requests
Conduct product training sessions: Deliver comprehensive product training sessions to educate customers on the features, functionalities, and benefits of off2class.
Document key onboarding activities and tasks in the CRM; communicate any challenges or blockers to your manager as they arise.
Creating user accounts for students, teachers and admins
Configuring Single Sign On (SSO, e.g. Clever, Classlink) by liaising with administrators and IT departments at customer institutions
Senior Customer Success Manager - (Key Accounts)
By Inspectorio At Ottawa, Ontario, Canada
5 years of experience in software sales and strategic account management at an enterprise B2B software company.
Help customers reflect their business processes on the Inspectorio platform through management and guidance of configuration, integration, and training.
Manage a portfolio of key customer accounts help drive CS metrics such as GRR, NRR and Adoption
Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.
Bachelor's degree or equivalent practical experience.
Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)
Senior Customer Success Manager
By Freestar At Waterloo, Ontario, Canada
You're a patient and skillful written and verbal communicator
You have AdTech experience and understand the programmatic landscape
You have 2-3 years of Client Services experience, preferably in the AdTech world
Medical, Dental, and Vision benefits
You enjoy being busy and having steady work throughout the day
You are comfortable with Google Products and working in CRM systems
Customer Success Specialist Jobs
By Visualping At Vancouver, British Columbia, Canada
You will offer strategies for successful change management for your customers to adopt the new habit of Visualping
Strong oral and written communication skills
You have strong analytical skills
A remote-friendly environment with flexible hours with the option to work from our Vancouver office.
Work from home equipment and furniture allowance
You will provide customers with best practices on how to use Visualping to accomplish their business goals.
Wherefour Customer Success Implementation Specialist (Remote)
By Wherefour, Inc. At Canada
Previous employment in a manufacturing operation with knowledge about inventory management and manufacturing concepts.
Excellent time management skills, e.g. you appreciate spreadsheets and the value of checking off items on a "to do" list.
Excellent written and verbal communication skills.
Self-driven to manage your own work and results with high standards.
Experience with ZenDesk and HubSpot.
Interest in learning programming or previous programming experience.
Senior Director, Customer Success
By Euna Solutions (Formerly GTY Technology) At Canada
Strong leadership and management skills, with experience managing teams of managers, supervisors, and individual contributors.
Develop and manage the customer experience budget, ensuring resources are allocated effectively to achieve desired outcomes. Approve team expenses.
10+ years of experience in customer experience, customer success, or related fields, with at least 5 years in a leadership role.
Excellent communication skills, with the ability to communicate effectively with customers, employees, and executives at all levels of the organization.
Strong analytical skills, with the ability to develop and maintain metrics to measure customer satisfaction and retention.
Experience working in a software or technology company is preferred.
Customer Success Specialist - Health & Fitness
By Bioedge Sciences At British Columbia, Canada
Have experience in Natural Health, Fitness Supplements, Holistic Nutritionist, Health Food, or similar
Love helping others and ensuring every customer has an amazing experience
Connecting with current customers via phone calls, texts, and emails, making sure they have all the information they need
Delivering white glove customer service, answering product questions, shipping inquiries, complaints, and returns
Supporting our Partners and Affiliates in customer acquisition and retention
Tracking interactions, activities, and results through our CRM system
Senior Customer Success Manager
By TealBook At Canada
Establish and track key performance metrics for your portfolio of customers, providing regular updates to senior management
Skillfully manage renewal negotiations with effective objection handling and value-based proposals.
High level of independence with reduced guidance needed from management to solve routine problems and vague issues without close supervision.
Provide mentorship, guidance, and support to junior customer success managers in the team
You have 5+ years in customer success, preferably in the B2B Enterprise SaaS space (or equivalent experience)
Excellent communication and interpersonal skills with the ability to build strong customer relationships and across our company
Senior Customer Communications Specialist
By Equinix At Toronto, Ontario, Canada
Deliver communications programs that directly affect our customers’ experiences and success
Connect strategically across the business, including customer experience, global communications, product innovation and sales teams
Desire to learn about communications platforms and trends, as well as emerging opportunities that enhance the customer experience
Typically requires 5+ years of experience in communications or related fields
Join a team of talented, dynamic and customer-centric communications experts
Be part of a broader team influencing and engaging with our customer communities
Customer Success Specialist / Spécialist(E) Du Support Client
By magicplan At Montreal, Quebec, Canada
Work with Product Management to provide feedback from client interactions and represent the customer perspective.
Experience using CRM and remote support tools (e.g., HubSpot, Toky, Zoom, Calendly, Stripe)
Bachelor’s Degree or equivalent experience/qualification required – we’re encouraging applications from all fields of study.
Degree, education, or equivalent work experience in the Construction, Renovation/Restoration industry, or Engineering is advantageous.
Prior experience, 1-2 years in a Customer Success role
Excellent communication & presentation skills - comfortable speaking to clients via email, virtual meetings and presentations
Customer Success Specialist Jobs
By CYGNVS At Toronto, Ontario, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Excellent verbal and written communication skills, with an ability to work in a team environment.
Strong analytical and quantitative skills
Customer Success Specialist Jobs
By moozoom At Montreal, Quebec, Canada
Experienced in supporting change management, and organizational readiness.
5 years in a customer success position (ideally in a SaaS company) or equivalent experience in the elementary education space.
Strong writing and presentation skills.
Experience within a fast paced, growth organization is ideal.
Define, coordinate, implement and measure activities that facilitate moozoom implementation, drive user’s adoption and increase student impact.
Create and use collateral that can be used to drive adoption (e.g. presentations, blog articles, webinars).
Senior Customer Success Operations Analyst (Gainsight Admin)
By GitLab At Canada
Progressive experience in program management and/or operations
Excellent problem solving, project management, interpersonal and organizational skills
Change management — Manage the rollout of processes, including thoughtful timing
Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and OKR management
Upkeep — Manage mapping and documentation of customer success processes
Extensive experience supporting Customer Success
Customer Success Specialist Jobs
By Vish At St John’s, Newfoundland and Labrador, Canada
End-to-end account management (customer onboarding, training, support)
Strong written and verbal communication skills
Experience with HubSpot is an asset
Evidence of critical thinking and problem-solving skills
Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they arise
Utilize HubSpot / CRM to track customer data
Customer Success Specialist Jobs
By Virtustant At Canada
Exceptional time management and organizational skills
Manage and maintain client relationships through WhatsApp (30%)
Excellent customer service and interpersonal abilities
Work experience is not as important as being a smart, out-of-the-box thinker
Attend and participate in internal meetings (30%)
Conduct bi-weekly check-in calls with clients (40%)
Senior Customer Success Executive
By RouteThis At Toronto, Ontario, Canada
Been there, done that when it comes to working in customer-facing or account management roles for $500,000+ annual contracts
Manage customer expectations and escalations
Be responsible for overall customer health and ensuring they have a positive experience with their investment in RouteThis
Experience managing relationships across all levels of enterprise organizations
Previous experience in a B2B or B2B2C SaaS environment
Passion for providing amazing, end to end customer experiences

Are you looking for an exciting opportunity to help customers succeed? We are looking for a Senior Customer Success Specialist to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing customer relationships, and ensuring customer satisfaction. If you have a passion for helping others and a drive to make a difference, this is the job for you!

Overview A Senior Customer Success Specialist is responsible for providing exceptional customer service and support to customers. They are responsible for ensuring customer satisfaction and loyalty, as well as helping customers maximize the value of their products and services. They must be able to identify customer needs and provide solutions that meet those needs. Detailed Job Description The Senior Customer Success Specialist is responsible for providing exceptional customer service and support to customers. They are responsible for ensuring customer satisfaction and loyalty, as well as helping customers maximize the value of their products and services. They must be able to identify customer needs and provide solutions that meet those needs. They must be able to effectively communicate with customers and build relationships with them. They must be able to troubleshoot customer issues and provide solutions in a timely manner. They must be able to analyze customer data and provide insights to the customer. They must be able to work with other departments to ensure customer success. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to analyze customer data and provide insights
• Ability to build relationships with customers
• Ability to work with other departments
• Knowledge of customer success best practices
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Knowledge of customer success best practices
Job Knowledge
• Knowledge of customer service and customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer data analysis and insights
• Knowledge of customer service and customer success metrics
Job Experience
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer data analysis and insights
• Experience with customer service and customer success metrics
Job Responsibilities
• Provide exceptional customer service and support to customers
• Ensure customer satisfaction and loyalty
• Help customers maximize the value of their products and services
• Identify customer needs and provide solutions that meet those needs
• Effectively communicate with customers and build relationships with them
• Troubleshoot customer issues and provide solutions in a timely manner
• Analyze customer data and provide insights to the customer
• Work with other departments to ensure customer success