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- Enterprise Customer Success Specialist
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- Customer Success Onboarding Specialist
- Customer Service Specialist Remote
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Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spécialiste Du Succès Client (Option Télétravail)
Company | GoSecure |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Computer and Network Security |
Expires | 2023-08-14 |
Posted at | 10 months ago |
GoSecure is recognized as a leader and innovator in cybersecurity solutions. The company is the first and only to integrate an Endpoint and Network threat detection platform, Managed Detection and Response services, and Cloud/SaaS delivery. Together, these capabilities provide the most effective response to the increased sophistication of continuously evolving malware and malicious insiders that target people, processes and systems. With focus on innovation quality, integrity, and respect, GoSecure has become the trusted provider of cybersecurity products and services to organizations of all sizes, across all industries globally. To learn more, please visit: https://www.gosecure.net.
- Other duties as required.
- Provide administrative support to sales team members as required.
- Build and maintain relationships as a trusted advisor to help ensure clients recognize the value of our products and services.
- Assist to resolve complex client issues through incident recognition, research, resolution, escalation, and continuous follow-up.
- Communicate effectively with both internal leadership and client teams to better understand client needs and maximize retention and growth.
- Facilitate communications between internal and client staff to ensure that all points of action, client initiatives, and concerns are resolved to the satisfaction of clients.
- Collaborate closely between internal and client PMO teams ensuring efficient and effective Services onboarding projects.
- Develop reporting methods based on client needs.
- Gather feedback from clients on services and expectations that in turn will help prioritize any potential areas of improvement.
- 2-3 years of relevant customer service experience.
- Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
- Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
- Exceptional ability to multitask and attention to detail.
- Excellent written and verbal communication skills in both French and English
- Ability to work independently and in a collaborative team environment.
- Energetic and positive attitude.
- Relevant certifications are considered a plus.
- Excellent written and verbal communication skills in both French and English
- Relevant certifications are considered a plus.
- Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
- 2-3 years of relevant customer service experience.
- Ability to work independently and in a collaborative team environment.
- Energetic and positive attitude.
- Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
- Exceptional ability to multitask and attention to detail.
- Autres tâches selon les besoins.
- Faciliter les communications entre le personnel interne et les clients afin de s'assurer que tous les points d'action, les initiatives des clients et les préoccupations sont résolus à la satisfaction des clients.
- Fournir un soutien administratif aux membres de l'équipe de vente, le cas échéant.
- Développer des méthodes de reporting basées sur les besoins des clients.
- Communiquer efficacement avec la direction interne et les équipes clients afin de mieux comprendre les besoins des clients et de maximiser la fidélisation et la croissance.
- Construire et maintenir des relations en tant que conseiller de confiance afin de s'assurer que les clients reconnaissent la valeur de nos produits et services.
- Aider à résoudre les problèmes complexes des clients par l'identification des incidents, la recherche, la résolution, l'escalade et le suivi continu.
- Collaborer étroitement avec les équipes PMO internes et celles des clients afin de garantir l'efficacité des projets d'intégration des services.
- Recueillir les commentaires des clients sur les services et les attentes, ce qui permettra d'établir des priorités dans les domaines susceptibles d'être améliorés.
- Licence en informatique ou dans un domaine connexe et/ou formation/expérience équivalente.
- 2 à 3 ans d'expérience pertinente dans le domaine du service à la clientèle.
- Connaissance pratique de Linux, Windows et iOS, y compris du CLI pour chacun de ces systèmes, ainsi que de la suite MS Office.
- Les certifications pertinentes sont considérées comme un atout.
- Attitude énergique et positive.
- Capacité à travailler de manière indépendante et dans un environnement d'équipe collaboratif.
- Excellentes aptitudes à la communication écrite et orale en français et en anglais.
- Capacité exceptionnelle à effectuer plusieurs tâches à la fois et souci du détail.
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