Senior Customer Success Representative

Wingmate is a fast-growing lead-generation app and CRM software company. We are seeking a driven and enthusiastic individual to join our startup team as a Senior Customer Success Representative.

Our platform helps organizations out-team the competition by engaging ALL staff to drive new sales, streamline service and communicate in real-time. This is a perfect fit for a hardworking individual who wants to be a part of something greater—an opportunity to get in on the ground floor at an exciting B2B SaaS company.

For more information about Wingmate, please visit our website here: wingmateapp.com.

Position Overview:

This role is perfect for someone who is interested in transitioning to a career in customer success and is excited to work in a dynamic startup environment.

The primary responsibility of this position is to engage with clients through various channels, including in-person training, meetings, and phone calls. As a key member of the team, you will be expected to build and maintain strong relationships with clients, identify their needs, and provide solutions to ensure their success.

Note: This position will require occasional travel to meet with clients in person. The ideal candidate should be comfortable with travel and have excellent interpersonal skills to communicate effectively with clients.

As a Senior Customer Success Representative, you are an advocate and champion of the client with strong interpersonal, client management, and consultative skills. You will work with other departments to ensure the delivery of a premium-quality service during the onboarding and post-onboarding experience. In addition, you will facilitate communication and leverage the appropriate resources. The ultimate goal is client satisfaction and success, achieved through an outstanding service experience.

About you:

• Creative problem solver who can think strategically on the fly.
• Strong client-facing skills, including excellent communication, expectation management, and presentation skills.
• Strong problem-solving skills and ability to be resourceful when assisting customers.
• Team player and can also thrive in self-managed and independent environments.
• You recognize gaps in process or detail and show initiative to suggest solutions
• Able to build rapport with customers, drive them towards desired actions, and challenge them when appropriate.
• Bachelor's degree or equivalent
• Bonus if you are bilingual (English/French)
• Strong presentation skills
• Take ownership of their work and customers and be accountable for their success.
• High attention to detail and organization skills. Willing to juggle many things at once and prioritize effectively.

Why Join Us:

Growth: Wingmate is rapidly expanding. Our revenue has doubled year over year for the past 4 years. As a Customer Success Representative, you will have ample opportunity to grow with us. We value self-starters who can demonstrate strong initiative.

Culture: Our team is made up of talented and energetic individuals who are passionate about what they do. We encourage open communication and collaboration, and we are always striving to create a supportive and inclusive work environment.

Impact: At Wingmate, your work will make a tangible impact on our business and our customers. We are dedicated to helping businesses build better relationships with their customers, and you will play an integral role in making that happen.

Benefits: We offer a competitive base salary and uncapped commissions, health and dental benefits, and opportunities for professional development. We also offer flexible work arrangements to ensure that our team members have a healthy work-life balance.

Salary Range: $60 - $70K plus bonus.

This is a fantastic opportunity for a self-starter who wants to make a significant impact on a growing company. If you thrive in a fast-paced environment and are passionate about building relationships, we encourage you to apply. The position is based in Toronto, ON.