Senior Strategic Customer Success Manager Jobs

Minimum 10+ years of experience in a Customer Success or Account Management role within a technology-based company.

Experience with event management and conferences.

Become an expert on the Xplor Recreation platform providing technical and business solutions; assisting with product adoption, optimization and change management.

Knowledge and experience with Mobile Devices (Tablets, Android, and iOS), POS, or pin pads.

Reporting and communicating overall health of accounts within client portfolio; Including escalating client health changes to necessary managers and peers.

Set up and manage re-occurring client touchpoint cadence to address client questions, concerns, share information and build relationships.

Strong client-facing skills, including excellent communication, expectation management, and presentation skills.

Strong problem-solving skills and ability to be resourceful when assisting customers.

High attention to detail and organization skills. Willing to juggle many things at once and prioritize effectively.

Team player and can also thrive in self-managed and independent environments.

Take ownership of their work and customers and be accountable for their success.

Creative problem solver who can think strategically on the fly.

Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market

Managing the account profitability including working with service delivery teams to support financially efficient management of the contract

A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.

Excellent organizational skills, combined with efficiency and exceptional follow through

Ability to manage a territory of clients and prioritize your time and travel

Retaining, growing and managing TELUS Health's large account portfolios

Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market

Managing the account profitability including working with service delivery teams to support financially efficient management of the contract

A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.

Excellent organizational skills, combined with efficiency and exceptional follow through

Ability to manage a territory of clients and prioritize your time and travel

Retaining, growing and managing TELUS Health's large account portfolios

Proven experience in customer success, account management, program management or a related customer-facing role, preferably within the software or technology industry.

Leverage customer feedback and insights to drive continuous improvement initiatives, influence product enhancements, and enhance the overall customer experience.

Advocate for customer needs and requirements internally, providing valuable insights and feedback to influence product roadmap decisions and drive customer-centric solutions.

Bachelor of Arts/Bachelor of Science, or a related field. Equivalent practical experience will also be considered.

Strong relationship-building and interpersonal skills, with the ability to establish trust, credibility, and rapport with executive-level stakeholders.

Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts to both technical and non-technical audiences.

Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Excellent verbal and written communication skills

Drive Customer Success outcomes through increased renewal and expansion rates, decreased churn, improved customer health scores, and driving advocacy and reference-ability

Strategize and execute on initiatives to achieve team-level goals, including but not limited to churn reduction, user adoption, customer satisfaction, etc

Define and optimize customer lifecycle by mapping customer journey with standardized intervention points and identifying opportunities for continuous improvement.

Closely monitor accounts to spot churn risks and implement proactive interventions

5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Sales, account management, product enablement and/or sales effectiveness experience

Proficient organization, project management, and time management skills

Develops and helps customer drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions.

Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences 

Management experience leading a distributed team

Nurture a team of experienced business analysts and market strategists (i.e., segment leaders)

Collaborate well with a multi-functional team, including all post-sales field functions and product, marketing, sales, and finance

Build new methodologies and techniques to solve business problems and attain a higher level of leadership responsibilities within the team

8+ years experience in a combination of Software/Tech industry corporate strategy, strategy consulting, or product role

Business sense and experience with different Go-to-Market models in the B2B SaaS space

5 years of experience in software sales and strategic account management at an enterprise B2B software company.

Help customers reflect their business processes on the Inspectorio platform through management and guidance of configuration, integration, and training.

Manage a portfolio of key customer accounts help drive CS metrics such as GRR, NRR and Adoption

Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.

Bachelor's degree or equivalent practical experience.

Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)

You're a patient and skillful written and verbal communicator

You have AdTech experience and understand the programmatic landscape

You have 2-3 years of Client Services experience, preferably in the AdTech world

Medical, Dental, and Vision benefits

You enjoy being busy and having steady work throughout the day

You are comfortable with Google Products and working in CRM systems

Strong leadership and management skills, with experience managing teams of managers, supervisors, and individual contributors.

Develop and manage the customer experience budget, ensuring resources are allocated effectively to achieve desired outcomes. Approve team expenses.

10+ years of experience in customer experience, customer success, or related fields, with at least 5 years in a leadership role.

Excellent communication skills, with the ability to communicate effectively with customers, employees, and executives at all levels of the organization.

Strong analytical skills, with the ability to develop and maintain metrics to measure customer satisfaction and retention.

Experience working in a software or technology company is preferred.

Project management and/or ITIL experience

Manage the customer experience, collaborating with internal teams and resources to ensure clients’ progress towards achieving their goals.

Excellent organizational skills and experience managing competing priorities.

Utilize experience in your portfolio of accounts to address process improvements within the Customer Success team at Trimble Transportation

Maintain industry and technical knowledge by attending workshops, reviewing relevant publications, building your network and participating in professional organizations

Executive presence with a strong consultative, presentation and relationship skills

Proven experience in account management, customer success, or sales in the software industry.

SaaS Account Management: 8 years (required)

Lead a team of proven junior Account Success Managers.

Develop a thorough understanding of our products and service offerings to better serve customers.

Conduct regular business reviews with customers to review product usage, identify areas for improvement, and present new features or offerings.

Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.

Establish and track key performance metrics for your portfolio of customers, providing regular updates to senior management

Skillfully manage renewal negotiations with effective objection handling and value-based proposals.

High level of independence with reduced guidance needed from management to solve routine problems and vague issues without close supervision.

Provide mentorship, guidance, and support to junior customer success managers in the team

You have 5+ years in customer success, preferably in the B2B Enterprise SaaS space (or equivalent experience)

Excellent communication and interpersonal skills with the ability to build strong customer relationships and across our company

Been there, done that when it comes to working in customer-facing or account management roles for $500,000+ annual contracts

Manage customer expectations and escalations

Be responsible for overall customer health and ensuring they have a positive experience with their investment in RouteThis

Experience managing relationships across all levels of enterprise organizations

Previous experience in a B2B or B2B2C SaaS environment

Passion for providing amazing, end to end customer experiences

Been there, done that when it comes to working in customer-facing or account management roles for $500,000+ annual contracts

Manage customer expectations and escalations

Be responsible for overall customer health and ensuring they have a positive experience with their investment in RouteThis

Experience managing relationships across all levels of enterprise organizations

Previous experience in a B2B or B2B2C SaaS environment

Passion for providing amazing, end to end customer experiences

Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion.

Actively participate in internal training, knowledge sharing and collaboration sessions

Solid knowledge of social media and/or social marketing and business use of social media.

Perform other related duties as assigned

Bilingual in French and English, both verbal and written

Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.

Effective project management skills, including ability to manage resources on a cross-functional team.

Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.

Physically based in the US or Canada and comfortable working with a remote, international team.

Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers

Fully paid medical and dental benefits

Working from home allowance (where we don't have any co-work spaces available)

Effective project management skills, including ability to manage resources on a cross-functional team.

Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.

Physically based in the US or Canada and comfortable working with a remote, international team.

Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers

Fully paid medical and dental benefits

Working from home allowance (where we don't have any co-work spaces available)