Senior Customer Success Engineer Jobs

Strong client-facing skills, including excellent communication, expectation management, and presentation skills.

Strong problem-solving skills and ability to be resourceful when assisting customers.

High attention to detail and organization skills. Willing to juggle many things at once and prioritize effectively.

Team player and can also thrive in self-managed and independent environments.

Take ownership of their work and customers and be accountable for their success.

Creative problem solver who can think strategically on the fly.

Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market

Managing the account profitability including working with service delivery teams to support financially efficient management of the contract

A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.

Excellent organizational skills, combined with efficiency and exceptional follow through

Ability to manage a territory of clients and prioritize your time and travel

Retaining, growing and managing TELUS Health's large account portfolios

Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market

Managing the account profitability including working with service delivery teams to support financially efficient management of the contract

A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.

Excellent organizational skills, combined with efficiency and exceptional follow through

Ability to manage a territory of clients and prioritize your time and travel

Retaining, growing and managing TELUS Health's large account portfolios

Proven experience in customer success, account management, program management or a related customer-facing role, preferably within the software or technology industry.

Leverage customer feedback and insights to drive continuous improvement initiatives, influence product enhancements, and enhance the overall customer experience.

Advocate for customer needs and requirements internally, providing valuable insights and feedback to influence product roadmap decisions and drive customer-centric solutions.

Bachelor of Arts/Bachelor of Science, or a related field. Equivalent practical experience will also be considered.

Strong relationship-building and interpersonal skills, with the ability to establish trust, credibility, and rapport with executive-level stakeholders.

Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts to both technical and non-technical audiences.

Experience analyzing requirements and communicating solutions, especially in collaboration with partners and customers

Collaborate with customers, partners, and peers to identify product requirements

At least 3 years of work experience in a related field

Prior experience working directly with internal and external stakeholders

Excellent verbal and written communication skills

Experience working with and analyzing big data (especially genomics data) in a distributed environment

Provide and actively seek feedback, to peers, leadership, management, other departments, clients, and partners.

Able to manage your workflow using software tools like SalesForce, SalesLoft, Slack, RingCentral, Google Sheets, the Bench App, and more.

For folks working fully remote, we will provide additional solutions to bring teams together for collaboration and connection.

Talented multitasker: holding a conversation, taking notes over the phone, and accessing time sensitive information.

Driven by a $ target in your workflow.

(Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Excellent verbal and written communication skills

Drive Customer Success outcomes through increased renewal and expansion rates, decreased churn, improved customer health scores, and driving advocacy and reference-ability

Strategize and execute on initiatives to achieve team-level goals, including but not limited to churn reduction, user adoption, customer satisfaction, etc

Define and optimize customer lifecycle by mapping customer journey with standardized intervention points and identifying opportunities for continuous improvement.

Closely monitor accounts to spot churn risks and implement proactive interventions

Experienced in working with CRMs & customer support software like Hubspot and Helpscout.

Excellent verbal and written communication skills, with strong attention to detail.

Outstanding customer service skills and the ability to build rapport with customers.

Strong interpersonal skills and the ability to work collaboratively in a team environment.

Ability to work independently and proactively manage one’s time effectively.

Experienced coding with HTML (it is a must), JavaScript, JSON, and Regex.

5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Sales, account management, product enablement and/or sales effectiveness experience

Proficient organization, project management, and time management skills

Develops and helps customer drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions.

Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences 

5 years of experience in software sales and strategic account management at an enterprise B2B software company.

Help customers reflect their business processes on the Inspectorio platform through management and guidance of configuration, integration, and training.

Manage a portfolio of key customer accounts help drive CS metrics such as GRR, NRR and Adoption

Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.

Bachelor's degree or equivalent practical experience.

Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)

You're a patient and skillful written and verbal communicator

You have AdTech experience and understand the programmatic landscape

You have 2-3 years of Client Services experience, preferably in the AdTech world

Medical, Dental, and Vision benefits

You enjoy being busy and having steady work throughout the day

You are comfortable with Google Products and working in CRM systems

Having worked in tech consulting and/or customer management.

Identify points of friction in the onboarding and adoption experience of Backstage

React, TypeScript and Node are a part of your tool-belt, knowledge working with GraphQL is a bonus.

Experience developing resources to support a developer platform (i.e. documentation, tutorials, sample apps, API client libraries).

Experienced in platform diagnosis and trouble-shooting.

Experience working with/contributing to backstage.io is a bonus.

Strong leadership and management skills, with experience managing teams of managers, supervisors, and individual contributors.

Develop and manage the customer experience budget, ensuring resources are allocated effectively to achieve desired outcomes. Approve team expenses.

10+ years of experience in customer experience, customer success, or related fields, with at least 5 years in a leadership role.

Excellent communication skills, with the ability to communicate effectively with customers, employees, and executives at all levels of the organization.

Strong analytical skills, with the ability to develop and maintain metrics to measure customer satisfaction and retention.

Experience working in a software or technology company is preferred.

Establish and track key performance metrics for your portfolio of customers, providing regular updates to senior management

Skillfully manage renewal negotiations with effective objection handling and value-based proposals.

High level of independence with reduced guidance needed from management to solve routine problems and vague issues without close supervision.

Provide mentorship, guidance, and support to junior customer success managers in the team

You have 5+ years in customer success, preferably in the B2B Enterprise SaaS space (or equivalent experience)

Excellent communication and interpersonal skills with the ability to build strong customer relationships and across our company

A combination of these skills and experiences will support your success in this role:

Accountabilities include but are not limited to:

You thrive in a dynamic environment and seek opportunities for transformative change.

You embrace change, pivot and adapt with ease.

You work well with project-based work, diligently maintaining technical project files to ensure key assigned project deliverables are met.

You enjoy multitasking and balancing multiple files and projects in flight.

Progressive experience in program management and/or operations

Excellent problem solving, project management, interpersonal and organizational skills

Change management — Manage the rollout of processes, including thoughtful timing

Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and OKR management

Upkeep — Manage mapping and documentation of customer success processes

Extensive experience supporting Customer Success

Continuously gather feedback to improve our platform and offerings

Experience presenting technical solutions to customers, preferably for a technical B2B SaaS product

Excellent written and verbal communication skills

Inspiring presentation skills that will help clients, customers, and stakeholders feel ready to take on app development for themselves

Having experience in developer relations, technical product support, and/or as a product architect is ideal but not required

Develop, optimize, and deliver client onboarding trainings

Continuously gather feedback to improve our platform and offerings

Experience presenting technical solutions to customers, preferably for a technical B2B SaaS product

Excellent written and verbal communication skills

Inspiring presentation skills that will help clients, customers, and stakeholders feel ready to take on app development for themselves

Having experience in developer relations, technical product support, and/or as a product architect is ideal but not required

Develop, optimize, and deliver client onboarding trainings

Been there, done that when it comes to working in customer-facing or account management roles for $500,000+ annual contracts

Manage customer expectations and escalations

Be responsible for overall customer health and ensuring they have a positive experience with their investment in RouteThis

Experience managing relationships across all levels of enterprise organizations

Previous experience in a B2B or B2B2C SaaS environment

Passion for providing amazing, end to end customer experiences

Been there, done that when it comes to working in customer-facing or account management roles for $500,000+ annual contracts

Manage customer expectations and escalations

Be responsible for overall customer health and ensuring they have a positive experience with their investment in RouteThis

Experience managing relationships across all levels of enterprise organizations

Previous experience in a B2B or B2B2C SaaS environment

Passion for providing amazing, end to end customer experiences