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Senior Customer Success Engineer Jobs

Customer Success Engineer Jobs
By Browse AI At Vancouver, British Columbia, Canada

• Excellent verbal and written communication skills, with strong attention to detail. • Outstanding customer service skills and the ability to build rapport with customers. • Strong interpersonal ...

Senior Customer Success Manager, Heyday
By Hootsuite At Toronto, Ontario, Canada
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion.
Actively participate in internal training, knowledge sharing and collaboration sessions
Solid knowledge of social media and/or social marketing and business use of social media.
Perform other related duties as assigned
Bilingual in French and English, both verbal and written
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Senior Customer Success Manager (Bilingual)
By Karbon At Calgary, Alberta, Canada
Effective project management skills, including ability to manage resources on a cross-functional team.
Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.
Physically based in the US or Canada and comfortable working with a remote, international team.
Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers
Fully paid medical and dental benefits
Working from home allowance (where we don't have any co-work spaces available)
Senior Customer Success Manager (Bilingual)
By Karbon At Victoria, British Columbia, Canada
Effective project management skills, including ability to manage resources on a cross-functional team.
Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.
Physically based in the US or Canada and comfortable working with a remote, international team.
Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers
Fully paid medical and dental benefits
Working from home allowance (where we don't have any co-work spaces available)
Senior Customer Success Manager (Bilingual)
By Karbon At Vancouver, British Columbia, Canada
Effective project management skills, including ability to manage resources on a cross-functional team.
Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.
Physically based in the US or Canada and comfortable working with a remote, international team.
Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers
Fully paid medical and dental benefits
Working from home allowance (where we don't have any co-work spaces available)
Senior Customer Success Manager (Bilingual)
By Karbon At Toronto, Ontario, Canada
Effective project management skills, including ability to manage resources on a cross-functional team.
Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.
Physically based in the US or Canada and comfortable working with a remote, international team.
Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers
Fully paid medical and dental benefits
Working from home allowance (where we don't have any co-work spaces available)
Senior Customer Success Manager
By RenderSEO At Quebec, Canada
Follow an account management process and record all activities in our CRM and collaborative tools
Manage client relationships from onboarding to renewals
Ensure that client requests and related escalations are efficiently managed across the organization
5+ years experience in customer success, customer experience or related roles
BA/BS degree or equivalent practical experience
Excellent verbal and written communication skills
Senior Customer Success Manager, Enterprise
By Klue At Toronto, Ontario, Canada
You aspire to become an expert in customer change management and software adoption tactics and strategies
Extended health & dental benefits that kick in day 1
You own and turn around common at risk scenarios
Platform adoption - user frequency, depth, breadth (% customers above the usage benchmark)
Content quality - best practices (% customers with content quality scores above the ‘what good looks like’ benchmark)
Advocacy - customer referenceability, G2 reviews, NPS, case studies
Senior Manager Of Customer Success
By Foodee At Canada
Partner with other members of the management team and contribute to Foodee’s overall strategy and plans.
3-5 years overseeing Customer Success or Account Management teams
Well-versed in SaaS sales processes and pipeline management
Partner with other leaders to develop and manage Foodee’s Marketing, Sales and Success process.
Revenue forecasting and churn modeling experience
Experience with creating & managing compensation plans
Senior Customer Success Manager-Canada
By D2L At Kitchener, Ontario, Canada
5+ years experience in Customer Success, Account Management or related roles
Manage key strategic D2L customers, with a focus on developing strong, referenceable relationships
Develop and manage a Customer Retention Plan that articulates the drivers of customer and product retention and associated risks
Report against customer success criteria and manage initiatives to meet them
Develop and manage an engagement model with the customer that expands and manages all key relationships within the customer and D2L
Experience establishing joint strategic goals with customers and measuring progress and outcomes
Senior Customer Success Leader
By AlgaeCal Inc. At Vancouver, British Columbia, Canada
The chops to effortlessly manage a world-class call center - and you can prove it!
Hybrid work environment (we work from home 2 days a week)
Live in Vancouver (hybrid work schedule)
7+ amazing years under your belt in a Customer Success environment.
A solid track record of improving NPS & CSAT status.
A magnet-like ability to attract the very best players to join your team.
Senior Manager, Customer Success (Interim)
By Dialogue At Montréal-Ouest, Quebec, Canada
5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Solid work ethic and proven time-management and prioritization capacity to deliver results and meet deadlines
Build relevant strategies around engagement opportunities based on client success targets and internal capabilities
Manage 1-2 key accounts directly
Excellent communication skills in French and English
Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Services)
Senior Engineer, Customer Access Studies
By AESO At Calgary, Alberta, Canada
Accountabilities include but are not limited to:
You thrive in a dynamic environment and seek opportunities for transformative change.
You embrace change, pivot and adapt with ease.
You work well with project-based work, diligently maintaining technical project files to ensure key assigned project deliverables are met.
You enjoy multitasking and balancing multiple files and projects in flight.
You have high personal accountability, placing attention on priorities and value-add items.
Senior Customer Success Manager
By Citylitics Inc. At Toronto, Ontario, Canada
5+ years of B2B Customer Success, Account Management or Sales experience.
A keen attention to detail, and highly organized when it comes to information management, task prioritization, planning and time management.
Experience with executive level communication, engagement, and presentation skills are essential.
Maintenance of a developed in-depth knowledge of your customers’ industry, technology, products, and services.
Visibility at the customers’ executive level to drive awareness of Citylitics' offerings and value at a macro level.
Demonstrated experience in owning and leading the development of strategies on assigned accounts in partnership with appropriate stakeholders.