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Senior Customer Success Manager Jobs

Senior Customer Success Representative
By Wingmate At Toronto, Ontario, Canada
Strong client-facing skills, including excellent communication, expectation management, and presentation skills.
Strong problem-solving skills and ability to be resourceful when assisting customers.
High attention to detail and organization skills. Willing to juggle many things at once and prioritize effectively.
Team player and can also thrive in self-managed and independent environments.
Take ownership of their work and customers and be accountable for their success.
Creative problem solver who can think strategically on the fly.
Senior Customer Success Manager
By TELUS At Montreal, Quebec, Canada
Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market
Managing the account profitability including working with service delivery teams to support financially efficient management of the contract
A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
Excellent organizational skills, combined with efficiency and exceptional follow through
Ability to manage a territory of clients and prioritize your time and travel
Retaining, growing and managing TELUS Health's large account portfolios
Senior Customer Success Manager
By TELUS At Vancouver, British Columbia, Canada
Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market
Managing the account profitability including working with service delivery teams to support financially efficient management of the contract
A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
Excellent organizational skills, combined with efficiency and exceptional follow through
Ability to manage a territory of clients and prioritize your time and travel
Retaining, growing and managing TELUS Health's large account portfolios
Senior Customer Success Manager
By Messagepoint At Greater Toronto Area, Canada
Proven experience in customer success, account management, program management or a related customer-facing role, preferably within the software or technology industry.
Leverage customer feedback and insights to drive continuous improvement initiatives, influence product enhancements, and enhance the overall customer experience.
Advocate for customer needs and requirements internally, providing valuable insights and feedback to influence product roadmap decisions and drive customer-centric solutions.
Bachelor of Arts/Bachelor of Science, or a related field. Equivalent practical experience will also be considered.
Strong relationship-building and interpersonal skills, with the ability to establish trust, credibility, and rapport with executive-level stakeholders.
Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
French Bilingual Senior Customer Success Manager – Learning
By LinkedIn At Toronto, Ontario, Canada
5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Recruiting or other applicable talent experience, or Learning, e-Learning, Organizational L&D, Human Capital Management, Software pre-sales and/or sales effectiveness experience
Proficient organization, project management, and time management skills
Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences 
Lead and maintain deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.  
Senior Software Developer, Customer Success
By DNAstack At Toronto, Ontario, Canada
Experience analyzing requirements and communicating solutions, especially in collaboration with partners and customers
Collaborate with customers, partners, and peers to identify product requirements
At least 3 years of work experience in a related field
Prior experience working directly with internal and external stakeholders
Excellent verbal and written communication skills
Experience working with and analyzing big data (especially genomics data) in a distributed environment
Senior Billing Specialist, Customer Success
By Bench Accounting At Vancouver, British Columbia, Canada
Provide and actively seek feedback, to peers, leadership, management, other departments, clients, and partners.
Able to manage your workflow using software tools like SalesForce, SalesLoft, Slack, RingCentral, Google Sheets, the Bench App, and more.
For folks working fully remote, we will provide additional solutions to bring teams together for collaboration and connection.
Talented multitasker: holding a conversation, taking notes over the phone, and accessing time sensitive information.
Driven by a $ target in your workflow.
(Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
Senior Director, Customer Success
By Athennian At Toronto, Ontario, Canada
Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Excellent verbal and written communication skills
Drive Customer Success outcomes through increased renewal and expansion rates, decreased churn, improved customer health scores, and driving advocacy and reference-ability
Strategize and execute on initiatives to achieve team-level goals, including but not limited to churn reduction, user adoption, customer satisfaction, etc
Define and optimize customer lifecycle by mapping customer journey with standardized intervention points and identifying opportunities for continuous improvement.
Closely monitor accounts to spot churn risks and implement proactive interventions
Senior Customer Success Manager – Sales Solutions
By LinkedIn At Toronto, Ontario, Canada
5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Sales, account management, product enablement and/or sales effectiveness experience
Proficient organization, project management, and time management skills
Develops and helps customer drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions.
Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences 
Senior Manager Of Strategy & Planning For Customer Success & Innovation
By Atlassian At Canada
Management experience leading a distributed team
Nurture a team of experienced business analysts and market strategists (i.e., segment leaders)
Collaborate well with a multi-functional team, including all post-sales field functions and product, marketing, sales, and finance
Build new methodologies and techniques to solve business problems and attain a higher level of leadership responsibilities within the team
8+ years experience in a combination of Software/Tech industry corporate strategy, strategy consulting, or product role
Business sense and experience with different Go-to-Market models in the B2B SaaS space
Senior Customer Success Manager - (Key Accounts)
By Inspectorio At Ottawa, Ontario, Canada
5 years of experience in software sales and strategic account management at an enterprise B2B software company.
Help customers reflect their business processes on the Inspectorio platform through management and guidance of configuration, integration, and training.
Manage a portfolio of key customer accounts help drive CS metrics such as GRR, NRR and Adoption
Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.
Bachelor's degree or equivalent practical experience.
Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)
Senior Customer Success Manager
By Freestar At Waterloo, Ontario, Canada
You're a patient and skillful written and verbal communicator
You have AdTech experience and understand the programmatic landscape
You have 2-3 years of Client Services experience, preferably in the AdTech world
Medical, Dental, and Vision benefits
You enjoy being busy and having steady work throughout the day
You are comfortable with Google Products and working in CRM systems
Senior Director, Customer Success
By Euna Solutions (Formerly GTY Technology) At Canada
Strong leadership and management skills, with experience managing teams of managers, supervisors, and individual contributors.
Develop and manage the customer experience budget, ensuring resources are allocated effectively to achieve desired outcomes. Approve team expenses.
10+ years of experience in customer experience, customer success, or related fields, with at least 5 years in a leadership role.
Excellent communication skills, with the ability to communicate effectively with customers, employees, and executives at all levels of the organization.
Strong analytical skills, with the ability to develop and maintain metrics to measure customer satisfaction and retention.
Experience working in a software or technology company is preferred.
Senior Account Success Manager
By CCi Global Technologies At Burlington, Ontario, Canada
Proven experience in account management, customer success, or sales in the software industry.
SaaS Account Management: 8 years (required)
Lead a team of proven junior Account Success Managers.
Develop a thorough understanding of our products and service offerings to better serve customers.
Conduct regular business reviews with customers to review product usage, identify areas for improvement, and present new features or offerings.
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Senior Customer Success Manager
By TealBook At Canada
Establish and track key performance metrics for your portfolio of customers, providing regular updates to senior management
Skillfully manage renewal negotiations with effective objection handling and value-based proposals.
High level of independence with reduced guidance needed from management to solve routine problems and vague issues without close supervision.
Provide mentorship, guidance, and support to junior customer success managers in the team
You have 5+ years in customer success, preferably in the B2B Enterprise SaaS space (or equivalent experience)
Excellent communication and interpersonal skills with the ability to build strong customer relationships and across our company
Senior Customer Success Operations Analyst (Gainsight Admin)
By GitLab At Canada
Progressive experience in program management and/or operations
Excellent problem solving, project management, interpersonal and organizational skills
Change management — Manage the rollout of processes, including thoughtful timing
Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and OKR management
Upkeep — Manage mapping and documentation of customer success processes
Extensive experience supporting Customer Success
Senior Customer Success Executive
By RouteThis At Toronto, Ontario, Canada
Been there, done that when it comes to working in customer-facing or account management roles for $500,000+ annual contracts
Manage customer expectations and escalations
Be responsible for overall customer health and ensuring they have a positive experience with their investment in RouteThis
Experience managing relationships across all levels of enterprise organizations
Previous experience in a B2B or B2B2C SaaS environment
Passion for providing amazing, end to end customer experiences
Senior Customer Success Executive
By RouteThis At Waterloo, Ontario, Canada
Been there, done that when it comes to working in customer-facing or account management roles for $500,000+ annual contracts
Manage customer expectations and escalations
Be responsible for overall customer health and ensuring they have a positive experience with their investment in RouteThis
Experience managing relationships across all levels of enterprise organizations
Previous experience in a B2B or B2B2C SaaS environment
Passion for providing amazing, end to end customer experiences
Senior Customer Success Manager, Heyday
By Hootsuite At Toronto, Ontario, Canada
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion.
Actively participate in internal training, knowledge sharing and collaboration sessions
Solid knowledge of social media and/or social marketing and business use of social media.
Perform other related duties as assigned
Bilingual in French and English, both verbal and written
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Senior Customer Success Manager (Bilingual)
By Karbon At Calgary, Alberta, Canada
Effective project management skills, including ability to manage resources on a cross-functional team.
Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.
Physically based in the US or Canada and comfortable working with a remote, international team.
Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers
Fully paid medical and dental benefits
Working from home allowance (where we don't have any co-work spaces available)

Are you looking for an exciting opportunity to make a real impact in a fast-growing company? We are looking for a Senior Customer Success Manager to join our team and help us drive customer success and satisfaction. You will be responsible for developing and executing strategies to ensure our customers have a positive experience with our products and services. If you have a passion for customer success and a drive to make a difference, this is the job for you!

Overview A Senior Customer Success Manager is responsible for ensuring customer satisfaction and loyalty by providing exceptional customer service and support. They are responsible for developing and maintaining relationships with customers, understanding customer needs, and providing solutions to meet those needs. They must be able to identify customer needs and develop strategies to meet those needs. Detailed Job Description The Senior Customer Success Manager is responsible for providing exceptional customer service and support to customers. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to develop and maintain relationships with customers, understand customer needs, and provide solutions to meet those needs. They must be able to identify customer problems and develop solutions to address those problems. They must be able to provide customer feedback to the company and recommend changes to improve customer satisfaction. They must be able to provide training and support to customers. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
Job Knowledge
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
• Knowledge of customer needs and how to meet those needs
• Knowledge of customer feedback and how to use it to improve customer satisfaction
Job Experience
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Experience in developing and maintaining relationships