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Senior Customer Success Manager Jobs

Senior Customer Success Manager (Bilingual)
By Karbon At Victoria, British Columbia, Canada
Effective project management skills, including ability to manage resources on a cross-functional team.
Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.
Physically based in the US or Canada and comfortable working with a remote, international team.
Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers
Fully paid medical and dental benefits
Working from home allowance (where we don't have any co-work spaces available)
Senior Customer Success Manager (Bilingual)
By Karbon At Vancouver, British Columbia, Canada
Effective project management skills, including ability to manage resources on a cross-functional team.
Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.
Physically based in the US or Canada and comfortable working with a remote, international team.
Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers
Fully paid medical and dental benefits
Working from home allowance (where we don't have any co-work spaces available)
Senior Customer Success Manager (Bilingual)
By Karbon At Toronto, Ontario, Canada
Effective project management skills, including ability to manage resources on a cross-functional team.
Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.
Physically based in the US or Canada and comfortable working with a remote, international team.
Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers
Fully paid medical and dental benefits
Working from home allowance (where we don't have any co-work spaces available)
Senior Customer Success Manager
By RenderSEO At Quebec, Canada
Follow an account management process and record all activities in our CRM and collaborative tools
Manage client relationships from onboarding to renewals
Ensure that client requests and related escalations are efficiently managed across the organization
5+ years experience in customer success, customer experience or related roles
BA/BS degree or equivalent practical experience
Excellent verbal and written communication skills
Customer Success Manager Jobs
By Avenir IT Inc. At Winnipeg, Manitoba, Canada
Project management experience, a definite asset.
Possess exceptional time management, organizational and prioritization skills to complete work assignment on time and on budget.
Proven leadership skills and experience.
Experience creating presentations and compiling reports for clients.
Experience in building quotes and sales orders.
Expert communication skills. Written and verbal.
Customer Success Manager (Remote)
By Siena AI At Toronto, Ontario, Canada
Are confident about your hands-on approach in customer-facing interactions. A big plus for previous management experience.
Excellent organizational skills, with the ability to simultaneously manage multiple projects and stakeholders.
Have proven experience working with highly complex technology products.
Stellar written and verbal communication skills.
Showcase your problem-solving, negotiation, and decision-making skills.
💸 Competitive salaries, smaller egos. We offer highly competitive salaries and equity, because we're building this together.
Senior Customer Success Manager, Enterprise
By Klue At Toronto, Ontario, Canada
You aspire to become an expert in customer change management and software adoption tactics and strategies
Extended health & dental benefits that kick in day 1
You own and turn around common at risk scenarios
Platform adoption - user frequency, depth, breadth (% customers above the usage benchmark)
Content quality - best practices (% customers with content quality scores above the ‘what good looks like’ benchmark)
Advocacy - customer referenceability, G2 reviews, NPS, case studies
Senior Manager Of Customer Success
By Foodee At Canada
Partner with other members of the management team and contribute to Foodee’s overall strategy and plans.
3-5 years overseeing Customer Success or Account Management teams
Well-versed in SaaS sales processes and pipeline management
Partner with other leaders to develop and manage Foodee’s Marketing, Sales and Success process.
Revenue forecasting and churn modeling experience
Experience with creating & managing compensation plans
Senior Customer Success Manager-Canada
By D2L At Kitchener, Ontario, Canada
5+ years experience in Customer Success, Account Management or related roles
Manage key strategic D2L customers, with a focus on developing strong, referenceable relationships
Develop and manage a Customer Retention Plan that articulates the drivers of customer and product retention and associated risks
Report against customer success criteria and manage initiatives to meet them
Develop and manage an engagement model with the customer that expands and manages all key relationships within the customer and D2L
Experience establishing joint strategic goals with customers and measuring progress and outcomes
Senior Customer Success Leader
By AlgaeCal Inc. At Vancouver, British Columbia, Canada
The chops to effortlessly manage a world-class call center - and you can prove it!
Hybrid work environment (we work from home 2 days a week)
Live in Vancouver (hybrid work schedule)
7+ amazing years under your belt in a Customer Success environment.
A solid track record of improving NPS & CSAT status.
A magnet-like ability to attract the very best players to join your team.
Senior Manager, Customer Success (Interim)
By Dialogue At Montréal-Ouest, Quebec, Canada
5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Solid work ethic and proven time-management and prioritization capacity to deliver results and meet deadlines
Build relevant strategies around engagement opportunities based on client success targets and internal capabilities
Manage 1-2 key accounts directly
Excellent communication skills in French and English
Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Services)
Senior Customer Success Manager
By Citylitics Inc. At Toronto, Ontario, Canada
5+ years of B2B Customer Success, Account Management or Sales experience.
A keen attention to detail, and highly organized when it comes to information management, task prioritization, planning and time management.
Experience with executive level communication, engagement, and presentation skills are essential.
Maintenance of a developed in-depth knowledge of your customers’ industry, technology, products, and services.
Visibility at the customers’ executive level to drive awareness of Citylitics' offerings and value at a macro level.
Demonstrated experience in owning and leading the development of strategies on assigned accounts in partnership with appropriate stakeholders.
Senior Customer Project Manager, Conus
By Holt Executive Ltd At Ottawa, Ontario, Canada
Strong influencing and relationship management skills and experience
Be a strong technical project management representative locally and in Partner/Customer meetings
Work as part of the local management team in developing local capability
Demonstrated success in external client facing project management
Manage key project timelines and deliverable to align with overall programme rollout
Develop and manage and integrated project plan of activities and deliverables focusing in on deliverable, scope, cost and timelines

Are you looking for an exciting opportunity to make a real impact in a fast-growing company? We are looking for a Senior Customer Success Manager to join our team and help us drive customer success and satisfaction. You will be responsible for developing and executing strategies to ensure our customers have a positive experience with our products and services. If you have a passion for customer success and a drive to make a difference, this is the job for you!

Overview A Senior Customer Success Manager is responsible for ensuring customer satisfaction and loyalty by providing exceptional customer service and support. They are responsible for developing and maintaining relationships with customers, understanding customer needs, and providing solutions to meet those needs. They must be able to identify customer needs and develop strategies to meet those needs. Detailed Job Description The Senior Customer Success Manager is responsible for providing exceptional customer service and support to customers. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to develop and maintain relationships with customers, understand customer needs, and provide solutions to meet those needs. They must be able to identify customer problems and develop solutions to address those problems. They must be able to provide customer feedback to the company and recommend changes to improve customer satisfaction. They must be able to provide training and support to customers. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
Job Knowledge
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
• Knowledge of customer needs and how to meet those needs
• Knowledge of customer feedback and how to use it to improve customer satisfaction
Job Experience
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Experience in developing and maintaining relationships