Administrative Assistant (Ottawa) Jobs

Company

ClaimsPro LP

Administrative Assistant (Ottawa)

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.

Bilingualism (French/English) is an asset. The candidate must reside in the Ottawa region.

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.
• Your workload is balanced.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
• As one of the five companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

Job Responsibilities

• Professional telephone manner and excellent communication skills both written and verbal
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• Processing client invoicing for claims and prepare files for closure
• Transcribing reports and statements when required
• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Answer phones and forward calls in a timely, professional and efficient manner
• Support to the adjusting team and the branch office
• Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed
• Other duties as assigned
• Ability to problem solve and work well independently and in a team environment
• Maintaining applicable information and data entry within internal claims management software
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Provide high level of customer service to clients and the insured
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

Qualifications & Experience

• Demonstrated ability to maintain a high level of confidentiality
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Demonstrated ability to manage changing priorities and proven organizational skills
• Bilingual in French/English
• Time Allocation estimations are subject to change
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Previous experience within a dynamic team will be given preference.
• Effective written skills including grammar and those of a technical nature
• Advanced communication skills including:
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Proven ability to contribute to and work well within a team environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Previously demonstrated ability to execute high attention to detail
• Ongoing commitment to education and learning
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Demonstrated professionalism and work ethic
• A post secondary diploma in Office Administration
• Able to draw valid conclusions and effectively communicate them
• Equivalency in combination of education and experience will be considered.
• Commitment to ongoing education and learning

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.