Climate Action Specialist (Customer Success)

What is Carbonhound?

We are a software platform that helps businesses of all sizesmeasure and reduce their impact on the climate. We believe that in order to stop the climate crisis, we need to enable every business to do their part. Our product helps reduce barriers for ****businesses by making easy-to-use tools and providing access to affordable expertise to help them transition to their low-carbon future. We are the operating system for businesses to take action on the climate crisis.

Why Carbonhound?

• Values Led:We fiercely protect our values of Integrity, Empathy and Empowerment and ensure that these values are true both inside the company and how we work with our clients.This alignment ensures that we limit the tension between ourselves and what our clients want.
• Strong Backing:From Verdexus, to Starforge and Highline Beta, we are backed by some of the smartest pre-seed investors in Canada.
• Impact:We are a small (but growing) team working on a huge and important problem. Come work at a company where you can make a real impact on the most important issue of our generation.
• Amazing team:We have an incredible team of passionate, hilarious and intelligent people. Come build the culture of the business with us and help co-create the company you have always wanted to work at.

The Role

We’re looking for a high-energy professional with a passion for problem solving and critical thinking who loves working with people, numbers and building things from the ground up. You will be a critical member of our Toronto hub located at Bay & Queen working with our Growth Specialist and Climate Lead to grow our presence and customer onboarding experience. As part of our in-house climate action team you will be mentored by our Climate Lead (Erin Andrews, Forbes 30 under 30) and work directly with our customers to help make carbon management easy and accessible.

Our dream candidate is an ego-free lifelong learner who thrives with autonomy, is passionate about climate action, takes ownership of their own work, builds a supportive team environment, and values their own growth.

Responsibilities

TLDR: Own the customer experience at Carbonhound - all post-sale activities including (but not limited to) customer support, outbound customer success check-ins, and community building to grow our presence and serve our customers with empathy and integrity

• Help customers navigate our services: Onboarding, Data Concierge, Reduction Initiatives, Verification, Carbon Credit Purchases
• Continue to learn about climate measurement, carbon reduction, and other areas of climate action with the support of our Climate Lead
• Democratize access to climate knowledge through educational training sessions and keeping knowledge hub help docs up-to-date (e.g. helping our community to decrypt standards like the GHG protocol and translate it into plain language)
• Work collaboratively with the entire Carbonhound team to support existing customers in their journey to measuring, reducing, and reporting their carbon footprint
• Stay on top of climate news and events
• Work with the product team to use the feedback and insights from your customer interactions to create tangible improvements to the platform and generate business value
• Support our Toronto commercial hub in growing the business through building relationships across the climate community. Including attending events, customer out-reach, and more engagement opportunities you identify!

Knowledge & Skills Requirements:

• Have an undergraduate degree in STEM, Accounting, Finance, or Technical Business field or equivalent experience
• Understand the basics of building models on excel (e.g. forecasts, estimates, etc.)
• Bonus: High-Level understanding of GHG Protocol Guidance & ISO 14064 Standards
• Have roughly 2-4 years professional or relevant volunteer experience
• Bonus: Experience building GHG inventories for companies
• Strong communication skills (e.g. use clear, simple terms to explain complex topics)
• Bonus: High-Level understanding of reporting frameworks (CDP, TCFD, B Corp, SBTi, etc.)
• Starting or being responsible for growing a company, organisation, club, team, or project

Experience Requirements:

• Built personal and professional relationships across a group of stakeholders
• Bonus: Design and facilitate training for audiences who are new to a topic
• Conducted data analysis to inform a major decision or suggest a path forward
• Bonus: Track record of generating climate related content (i.e. blog, white papers etc)
• Managed internal and external stakeholders to complete a project or reach a goal

You may be a good fit if you:

• Want to research and problem solve novel (and sometimes vague) problems
• Want to make a massive impact at a growing startup
• Want to contribute to a climate solution in a big way
• Want to own an area of a growing business to accelerate your career