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Customer Success Operations Specialist Jobs in Nova Scotia

Customer Success Specialist -Bilingual
By Our Award-Winning Client At Burlington, Ontario, Canada
• Effective project management skills and familiarity with project management tools and best practices
• Manage the day-to-day relationship with key contacts of our largest clients.
• Strong client service skills with the ability to develop trust and genuine relationships with clients
• Strong presentation skills, including presentation composition and delivery to both internal and client audiences
• Post-Secondary education (diploma/degree) is preferred
• Present ideas, strategies, and solutions to mid-level and senior-level executives to influence decisions
Customer Success Specialist Jobs
By Dogs Naturally Magazine At Ontario, Canada
3 years experience in customer service
Experience with email ticketing systems, such as Gorgias
Experience with eCommerce platforms, such as Shopify
The ability to track commonly asked questions and help create a knowledge base
Help our customers with any questions or issues
Make modifications to their accounts and purchases in our CMS
Customer Support Specialist - Airline Operations Solutions
By NAVBLUE, an Airbus Company At Waterloo, Ontario, Canada
Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction.
Previous experience in a customer service role.
Strong analytical and problem-solving skills
Strong communication skills written/verbal communication, organizational, and customer service skills
Strong computer skills: familiar with Google suite, MS Office applications, Internet Explorer/Chrome/Mozilla browsers, Windows environment, Java
Operations And Customer Support Specialist
By Gaia Technologies Inc. At Greater Vancouver Metropolitan Area, Canada
- Maintain an updated client, customer, contractor, and supplier management system.
- Maintain and share professional knowledge through education and presentations;
- Bachelor’s degree in operation management, business administration, or related field;
- 1- 3 years of experience in operation-related, business development, or sales position;
- Excellent communication in English and presentation skills;
- Strong data analysis and logical analysis skills;

Are you passionate about helping customers succeed? We are looking for an experienced Customer Success Operations Specialist to join our team and help us deliver exceptional customer experiences. You will be responsible for managing customer success operations, ensuring customer satisfaction, and driving operational excellence. If you have a passion for customer success and are looking for an exciting opportunity to make an impact, this is the job for you!

Overview Customer Success Operations Specialists are responsible for ensuring customer success by providing operational support to customers. They are responsible for managing customer relationships, providing technical support, and ensuring customer satisfaction. They also work to identify customer needs and develop strategies to meet those needs. Detailed Job Description Customer Success Operations Specialists are responsible for providing operational support to customers. This includes managing customer relationships, providing technical support, and ensuring customer satisfaction. They must be able to identify customer needs and develop strategies to meet those needs. They must also be able to troubleshoot customer issues and provide solutions. Additionally, they must be able to analyze customer data and provide insights to help improve customer experience. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Knowledge of customer service software and systems
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success best practices
Job Qualifications
• Bachelor’s degree in business, marketing, or a related field
• At least two years of customer service or customer success experience
• Experience with customer service software and systems
• Experience with customer relationship management (CRM) systems
• Experience with customer success best practices
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success best practices
• Knowledge of customer service principles and practices
• Knowledge of customer service metrics and analytics
Job Experience
• At least two years of customer service or customer success experience
• Experience with customer service software and systems
• Experience with customer relationship management (CRM) systems
• Experience with customer success best practices
Job Responsibilities
• Manage customer relationships and provide technical support
• Identify customer needs and develop strategies to meet those needs
• Troubleshoot customer issues and provide solutions
• Analyze customer data and provide insights to help improve customer experience
• Monitor customer service metrics and analytics
• Develop customer success best practices
• Ensure customer satisfaction