Operations And Customer Service Specialist Jobs

Identifier et documenter en permanence les enseignements tirés, les erreurs connues et les connaissances opérationnelles en vue d'améliorer les services ;

Lorsque cela est nécessaire, être joignable pour les escalades et le soutien, sur une base d'astreinte ;

Lorsque cela est nécessaire, effectuer les tâches assignées par roulement 24 heures sur 24 et 7 jours sur 7.

Connaissances et compréhension dans un ou plusieurs des domaines suivants : Système d'exploitation et applications des serveurs Windows ;

Installation et configuration d'applications et de logiciels pour l'utilisateur final ;

Capacité à analyser, à tirer des conclusions et à créer des solutions aux problèmes complexes des clients ;

Demonstrated front line customer service experience (for a minimum of 12 months) in finance or mortgage industry

Recognize appropriate retention triggers for renewal and refinance opportunities

Knowledge of commercial and residential lending products, related legal terminology and provincial and federal legislations

Exceptional interpersonal and communication skills – written and oral

Strong active listening skills with the ability to engage with the customer

Previous experience with Home Equity Line of Credit (HELOC) product

Maintain the Account Management Team Knowledge Base, ensuring process and compliance related documentation remain up to date at all times.

Always bring new ideas to the Account Management leadership team that will enhance the customer experience for the player.

Expert knowledge of customer service technologies, workforce management tools and CRMs.

Ensure changes are communicated to Account Management team members appropriately so that no issue slips through the cracks.

Manage a formal information and training acknowledgement process to ensure staff completion of relevant materials is documented.

Management of Account Management Tools & Systems:

- Previous experience managing a team of order management/customer care, supply chain, logistics, and inventory management

- Effective time management skills to prioritize tasks and meet deadlines

- Evaluate stock levels and classifications to optimize inventory management

Warehouse Operations Manager – Join this rapidly growing distribution client in Vaughan!

- At least 5 years of experience in the Warehouse and Distribution sector

- Previous distribution start up experience highly desired

Contribute to the development and updating of support documentation, training materials, and knowledge base articles.

Excellent verbal and written communication skills to effectively communicate complex concepts in a clear and concise manner.

Strong problem-solving abilities with a solution-oriented mindset.

Interpersonal skills and a customer-centric approach.

Assist with the creation & setup of new events & leagues.

Serve as the primary point of contact for clients during the onboarding process, providing guidance and support.

Organize workload and determine priorities, communicate with management and colleagues to effectively work with customers in a professional manner

At least 2 years’ relevant customer service experience, ideally in B2B environment

Strong problem-solving skills to resolve customer complaints and customer service issues

Strong technology skills, including Microsoft-Office, e-Commerce platforms, ERP systems, CRM databases, report preparation, and multi-channel communication

SAP and Netsuite experience is preferred

Provide world-class customer service to our customers every day and in every interaction

Previous NOC experience is strongly preferred, extensive experience in all aspects of technology outages and stakeholder management

Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact

Knowledge of Microsoft server operating systems and Cisco network devices

ITIL, networking & server certifications preferred; Microsoft Azure, Cisco, RedHat certification nice to have

Knowledge of complex IT/Network systems and/or application/system support domain

Strong customer service focus, with the ability to communicate among highly technical teams.

Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.

Experience using Warehouse Management Systems is an asset.

You have knowledge or experience with e-commerce.

You bring 3+ years of Operations experience.

You bring 3+ years of Customer Service experience.

You have 1+ year of Sales experience, preferably in the e-commerce space.

Carry out incident and problem management support to the highest standards, coordinating with appropriate resolver groups for swift resolution.

Supporting senior team members in management reporting and day-to-day task coordination during the absence of the Lead Engineer.

· Aptitude for building relationships with peers, management, clients, and company leadership.

· Strong organizational skills to manage team activities and take ownership of issues until resolution.

· Strong experience with NSXT, NSXV or VMware data center environments.

· At least one of the following recognized industry certifications: VCP-DCV OR VCP-NV, PCNSE/PCNSA OR NSE7/4, CCNP.

Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.

Experience using Warehouse Management Systems is an asset.

You have knowledge or experience with e-commerce.

You bring 3+ years of Operations experience.

You bring 3+ years of Customer Service experience.

You have 1+ year of Sales experience, preferably in the e-commerce space.

Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.

Experience using Warehouse Management Systems is an asset.

You have knowledge or experience with e-commerce.

You bring 3+ years of Operations experience.

You bring 3+ years of Customer Service experience.

You have 1+ year of Sales experience, preferably in the e-commerce space.