Operations Support Specialist Jobs

About GCI

GCI Canada is an agency of Idea Architects. Our team of strategists, consultants, and creatives deliver custom-made communications solutions—creatively brilliant, and brilliantly executed—for some of the best brands in the world.

We are part of WPP and within WPP part of BCW Group and GCI Group, giving our employees access to a global network of world-class communicators, mentors, and training and development opportunities that support them in becoming their professional best.

Our mission is People at the Centre. We foster a people-forward culture that focuses on our people, our team's positive agency experience and our commitment to team by prioritizing collaboration, growth and development.

You’ll be a great fit at GCI if you demonstrate our core competencies:

• Client Service Mindset: Being responsive and anticipating internal and/or external client needs
• Quality Work: Seeking to achieve best practice, accuracy and consistency in all tasks
• Accountability: Taking personal responsibility and initiative to accomplish tasks
• Creativity: Sharing ideas willingly and bringing creative solutions to challenges
• Collaboration: Having a team player mindset and a friendly and positive outlook
• Integrity: Being open, honest, and ethical in dealing with others

Role Overview

We’re seeking an Operations Support Specialist to join our team. This hybrid role is a blend of office administration, operations and finance support. The candidate will play a critical role in the following day-to-day functions: (1) financial operations of the company responsible for account payable tasks, accounts receivable, cash application and financial reconciliation, (2) providing general operations and administrative support, including supporting human resources activities, as needed. The successful candidate will bring a resourceful and team player mindset each and every day.

Responsibilities include but are not limited to:

Finance:

• Prepare and process all payments to vendors and employees
• Generate reports as required
• Maintain accounts receivables and perform payment reconciliations
• Manage vendor accounts including set up and vendor statement reconciliations
• Reviewing and coding monthly invoices
• Support month end closing and reporting
• Process invoices with accurate allocations, appropriate purchase order application and approvals workflows
• Manage vendor and employee inquiries related to invoices and payments

Operations:

• Liaising with campus facilities and IT teams
• Support intranet, website and job postings
• Provide general office support such as meeting coordination, ordering office supplies, scheduling couriers, etc.
• Maintaining subscriptions and logins
• Support document preparation such as formatting and proofreading
• Support account teams with client deliverables such as research, assembling packages, coordinating shipping, processing invoices, event support
• Administration
• Preparing draft documents such as service agreements
• Maintain employee databases including vacation tracker and contacts
• Support employee and client appreciation activities
• And more!
• Support HR function during onboarding and offboarding of employees, including account activations and deactivations, equipment delivery and onboarding processes and meetings;

Required Experience, Skills and Abilities

• Exceptional attention to detail with an emphasis on accuracy and quality
• Strong Microsoft Office Suite skills (e.g. Excel, Word, Teams, PowerPoint, etc.)
• Demonstrated critical thinking skills
• A flexible attitude, adaptable and responsive when quick turnarounds are required
• Self-motivated with the ability to take ownership for deliverables
• An enthusiastic attitude and a willingness to learn
• Ability to maintain discretion and confidentiality with all matters, as well as credibility and trust
• A team player with strong interpersonal skills
• 2 – 4 years office experience, finance experience an asset
• Exceptional time management skills with an ability to prioritize tasks while managing competing deadlines
• Post secondary education in business administration, finance or equivalent experience

What We Offer

• Competitive compensation and benefits package
• Flexible, hybrid work environment – including two collaborative days in our Toronto-based office and three concentrative days to work remotely
• Parental leave top-up
• A people-focused, collaborative and fun team culture with access to global colleagues and clients
• Bonuses including employee referral and new business development
• Generous time off policies
• Personal development reimbursement
• Group RRSP

GCI is a small and agile team, so new challenges and opportunities arise. The successful candidate is expected to pitch in with a positive attitude and tackle tasks head-on – including those outside of their core assignments.

Interested? Share your resume and cover letter at [email protected].

GCI Canada is dedicated to employment equity and welcomes diversity in the workplace. We also welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process.

Message to Recruitment Agencies:

GCI Canada does not accept unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies other than directly from candidates. Unsolicited telephone calls, referrals and resumes sent to GCI Canada will be deemed gratuitous, and we will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.