Sales Dev Operations Specialist

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Job Category

Program/Project Management

Job Details

We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.

As a Program Manager, you will be responsible for driving innovation at scale across our entire AMER Sales Development organization. Through standardized and scaled efficiencies, our team is responsible for maximizing the organizations’ productivity and revenue - this comes most often through technology, process, enablement and data.

You will responsible for driving success through our use of technologies, both within our native Salesforce tools and outside. You will be responsible for both the Inbound and Outbound motions, solving challenges proactively and reactively, identifying problems and presenting solutions in a data-driven and professional way.

Finally, you also will be responsible for aligning directly with a specified Sales Development Leadership team to support the day-to-day functioning of their business. You will be a subject matter expert and chief of staff, an integral person responsible for the operations of the business.

Responsibilities

• Work with Sales Leaders to determine org-wide needs & solutions
• Create rep-facing Programs, tied directly to business needs, focusing on improving productivity
• Identify and make recommendations for improvement in the areas of Process, Efficiency, and Productivity across internal and external tools
• Assist in managing Salesforce users, profiles, permission sets, roles, and sharing rules on the Salesforce platform
• Produce analyses surrounding the success of programs, sales support, and technology implementations to clearly articulate impact
• Manage and oversee open tickets to maintain access and up-time of our tools
• Create and deliver weekly & monthly presentations focused on organizational performance and attainment
• Work with internal business partners to create and maintain Salesforce objects and functions

Required Skills

• Strong presentation skills - clear, concise communicator with the ability to communicate to varied audiences in any medium (verbal, written, slides)
• Demonstrated ability to effectively work collaboratively across multi-functional teams
• Flexibility and ability to adjust on the fly to new demands; a sense of urgency. Must have the ability to embrace a highly dynamic, fast-paced environment, with rapid change. Shows confidence in ambiguity
• Excellent organizational and project management skills, strong attention to detail and can carefully manage several complex projects with multiple moving parts
• Previous history working with Salesforce (Salesforce Admin certification is preferred)
• Strong business acumen
• Demonstrated ability to structure complex problems, develop solutions, and craft high-quality executive delivery
• Strong operational skills - problem-solving, ability to break down complex processes, analytical, project management, and execution skills

Accommodations

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