Operations Support, Bci Jobs

Req Id: 410159
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
The Operations Support Role reports to an Operations Specialist. They will play a key role in driving programs to ensure compliance with Operational, Legal, and Inventory Management tasks. Must be a highly organized and motivated individual with a passion for delivering initiatives to drive specific results.
Key Responsibilities

• Monitor and analyze reports and store performance on key Operations metrics to identify opportunities to drive performance
• Development and delivery of required Operations reports and documents to demonstrate compliance
• Demonstrate flexibility to adapt to changing priorities
• Build cross-channel partnerships to drive program improvements
• Develop communications and streamline online documentation

Qualifications

• Self-motivated for delivering tasks on time with accuracy
• Ability to analyze data and present results
• Ability to manage multiple tasks and concurrent initiatives
• English: Excellent written and oral communication skills
• Ability to communicate effectively with store staff and cross-functional partners
• French verbal and written fluency is an asset
• Experience working in retail is an asset
• Collaborate within the team and across team boundaries to execute objectives
• Be proactive in making Bell and the team better
• Expect and embrace change
• Meticulous attention to detail
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
• Intermediate skills in Microsoft tools (Excel, PowerPoint, Word)

Working Conditions

• Overtime may be required for key planning periods to ensure deliverables are on time
• Candidate must work 37.5 hours weekly, Monday – Friday

#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: Non ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : Manitoba : Winnipeg || Canada : New Brunswick : Moncton || Canada : New Brunswick : Saint John || Canada : Quebec : Montreal || Canada : Saskatchewan : ReginaFlexible work profile: Remote
Application Deadline: 04/17/2023
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.
410159