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Customer Operations Specialist Jobs

Customer Operations Specialist Jobs
By VGW At Toronto, Ontario, Canada
Maintain the Account Management Team Knowledge Base, ensuring process and compliance related documentation remain up to date at all times.
Always bring new ideas to the Account Management leadership team that will enhance the customer experience for the player.
Expert knowledge of customer service technologies, workforce management tools and CRMs.
Ensure changes are communicated to Account Management team members appropriately so that no issue slips through the cracks.
Manage a formal information and training acknowledgement process to ensure staff completion of relevant materials is documented.
Management of Account Management Tools & Systems:
Director, Customer Operations Jobs
By Auvik At Waterloo, Ontario, Canada
Business development knowledge and, ideally, experience growing a business
Project management and account management
Experience working as a Director of Customer Success Operations or similar Operations role, with proven Operations and Technical expertise
Intimate knowledge of SQL and BI tools (ideally Snowflake and Looker)
Experience creating complex reports and proven experience applying data hygiene, intelligence, and governance principles
Experience communicating and reporting customer operations data and correlating it with other data sets to find trends and business-development insights
Business Operations Specialist, Communications (Customer Identity)
By Okta At Canada
Identify and execute operational improvements to increase efficiency and responsiveness across the organization through process improvement, project planning and stakeholder management
Previous experience working in a remote/distributed environment
Manage information architecture for CIC Engineering content & communications
Help develop and manage documentation of departmental policies, processes, and initiatives related to business continuity, travel, and engagement
Excellent verbal and written communication skills
Analytical problem solving and process improvement skills
Business Operations Specialist, Learning Programs (Customer Identity)
By Okta At Canada
Identify and execute operational improvements to increase efficiency and responsiveness across the organization through process improvement, project planning and stakeholder management
Previous experience working in a remote/distributed environment
Operationalize and manage the associated learning programs
Help develop and manage documentation of departmental policies and processes related to training and development
Partner with multiple groups to improve onboarding and training experiences for new team members
Excellent verbal and written communication skills
Customer Experience Operations Specialist
By Vena Solutions At Toronto, Ontario, Canada
Proven organizational and time management skills with the ability to manage shifting and conflicting priorities
Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team
Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience
Strong skills with Microsoft Office especially with Excel
Hands on experience within CX technologies such as Salesforce, Zendesk, Mavenlink, etc. would be a strong asset
Assist with the ongoing activities of administration, configuration, and support of our CX technology stack
Customer Operations Specialist - Biosteel
By Canopy Growth Corporation At Toronto, Ontario, Canada
Organize workload and determine priorities, communicate with management and colleagues to effectively work with customers in a professional manner
At least 2 years’ relevant customer service experience, ideally in B2B environment
Strong problem-solving skills to resolve customer complaints and customer service issues
Strong technology skills, including Microsoft-Office, e-Commerce platforms, ERP systems, CRM databases, report preparation, and multi-channel communication
SAP and Netsuite experience is preferred
Provide world-class customer service to our customers every day and in every interaction
Specialist, Customer Strategy & Operations
By Bell At Mississauga, Ontario, Canada
Questioning the way we do business and striving to improve the customer experience;
Presenting findings to Senior Managers to drive forth operational innovation;
You continuously strive to learn and share your knowledge with others;
You have strong analytical capabilities and apply a strategic mindset to the work that you do;
Experience in analytics and process improvement.
Managing relationships with a variety of internal and external stakeholders;
Customer Marketing Operations Specialist (Temporary 12 Months)
By Ivalua At Montreal, Quebec, Canada
B2B Marketing automation tool knowledge (Hubspot, Eloqua, Marketo), DemandBase, Highspot experience is a plus
Ability to build strong relationships with the Marketing Team (Global and Local), as well as the Customer Success Management organization.
Coordinate sales reference requests in collaboration with regional Customer Success Managers, Bid Desk and the Sales Team
Plan and execute virtual and in-person customer events in collaboration with regional Customer Success Managers
English language skills a must
Experience working on a variety of marketing campaigns from inception to completion is a plus
Operations And Customer Service Specialist
By Envol Strategies At , Vancouver, Bc, Ca
Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.
Experience using Warehouse Management Systems is an asset.
You have knowledge or experience with e-commerce.
You bring 3+ years of Operations experience.
You bring 3+ years of Customer Service experience.
You have 1+ year of Sales experience, preferably in the e-commerce space.
Customer Support Specialist - Airline Operations Solutions
By NAVBLUE, an Airbus Company At Waterloo, Ontario, Canada
Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction.
Previous experience in a customer service role.
Strong analytical and problem-solving skills
Strong communication skills written/verbal communication, organizational, and customer service skills
Strong computer skills: familiar with Google suite, MS Office applications, Internet Explorer/Chrome/Mozilla browsers, Windows environment, Java
Customer Operations Coordinator Jobs
By InfoSec Global At Canada
Impeccable time management and organizational skills.
Experience with project management processes, such as Scrum and Agile
Support project management tracking activities and task execution with ISG customers
College or University diploma or degree in Business, Finance, Economics, Marketing or a related discipline
Experience in a similar role at a high-growth company
Excellent verbal and written communication skills
Operations And Customer Service Specialist
By Envol Strategies At Vancouver, British Columbia, Canada
Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.
Experience using Warehouse Management Systems is an asset.
You have knowledge or experience with e-commerce.
You bring 3+ years of Operations experience.
You bring 3+ years of Customer Service experience.
You have 1+ year of Sales experience, preferably in the e-commerce space.
Operations And Customer Service Specialist
By Envol Strategies At Burnaby, British Columbia, Canada
Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.
Experience using Warehouse Management Systems is an asset.
You have knowledge or experience with e-commerce.
You bring 3+ years of Operations experience.
You bring 3+ years of Customer Service experience.
You have 1+ year of Sales experience, preferably in the e-commerce space.
Operations And Customer Support Specialist
By Gaia Technologies Inc. At Greater Vancouver Metropolitan Area, Canada
- Maintain an updated client, customer, contractor, and supplier management system.
- Maintain and share professional knowledge through education and presentations;
- Bachelor’s degree in operation management, business administration, or related field;
- 1- 3 years of experience in operation-related, business development, or sales position;
- Excellent communication in English and presentation skills;
- Strong data analysis and logical analysis skills;

Are you looking for a challenging and rewarding role in Customer Operations? We are looking for a Customer Operations Specialist to join our team and help us provide exceptional customer service. You will be responsible for responding to customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication skills, a passion for customer service, and the ability to think on your feet, this could be the perfect job for you!

Overview A Customer Operations Specialist is responsible for providing customer service and support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues. They may also be responsible for providing product information, training, and technical support. Detailed Job Description A Customer Operations Specialist is responsible for providing customer service and support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues. They may also be responsible for providing product information, training, and technical support. They must have excellent communication and customer service skills, as well as the ability to troubleshoot and resolve customer issues. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Knowledge of customer service principles and practices
• Knowledge of product information and technical support
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer software applications
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Knowledge of customer service principles and practices
• Knowledge of product information and technical support
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer software applications
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product information and technical support
• Knowledge of customer service software and applications
• Knowledge of customer service best practices
Job Experience
• Previous experience in customer service or related field
• Experience in troubleshooting and resolving customer issues
• Experience in providing product information and technical support
• Experience in using customer service software and applications
Job Responsibilities
• Provide customer service and support to customers
• Respond to customer inquiries, complaints, and issues
• Troubleshoot and resolve customer issues
• Provide product information and technical support
• Train customers on product usage and features
• Maintain customer service records and reports
• Monitor customer service metrics and performance
• Follow up with customers to ensure satisfaction