Administrative Assistant / Customer Service

Pacston Canada is on the hunt for Administrative Assistant / Customer Service to work onsite at the Toronto office to manage global immigration cases. This position acts as a point of contact and support for clients who require global immigration applications. The duty of this position is to communicate with clients regarding their immigrant applicants' inquiries on the phone or through the Case Management system. This is an excellent opportunity for those who are interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration.

Ideal applicants should be able to work 40 hours every week.

Pacston’s recruiting website: https://apply.pacston.com

Job Duties and Responsibilities:

• Place USCIS service request calls regarding immigration applications
• Provide accurate, valid and complete information by using the right tools/methods
• Handle customer inquiries and complaints regarding immigration applications to achieve satisfaction
• Be able to process forms, applicants, or requests
• Learn the Case Management System used by the company to be able to communicate effectively with incoming inquiries
• Learn to identify clients' needs in order to recommend the appropriate service or direct them to the relevant team

Required Qualifications:

• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Strong attention to detail
• Demonstrated professional demeanour
• Excellent multitasking and time management skills
• Relevant internship or work experience as assets
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time
• Excellent customer service and communication skills
• Have a BA degree

Benefits:

We provide competitive compensation and great benefits. The comprehensive benefits plan includes health insurance, extended health care, long-term disability insurance, paid leaves and paid holidays.

• Paid holidays
• Health, dental and vision insurance (the employer covers 100% of the monthly premium for the employee)
• Annual salary adjustment
• Paid leaves annually

Visit Pacston's online recruiting platform: https://apply.pacston.com to upload your resume and complete assessments.

Pacston is proud to be an Equal Opportunity/Affirmative Action agency, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job Type: Full-time

Benefits:

• Paid time off
• Extended health care
• Vision care
• Life insurance
• Dental care

Schedule:

• Monday to Friday
• 8 hour shift

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 2 years (preferred)
• Legal: 1 year (preferred)

Work Location: In person (4950 Yonge St, Suite 2105, North York, ON M2N 6K1, Canada)

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