Financial Aid Assistant/Customer Service

CJ College is actively seeking Customer Service & Financial Aid Assistants to join our workforce!

Primary Responsibilities:

The primary responsibility of a Financial Aid Assistant is to guide students in their search for educationally-related financial assistant (OSAP, Second Career/Better Jobs Ontario, WSIB, etc) and determine their eligibility. They will assist students

The FAA will support the vision, mission, and values of CJ College while contributing to a positive, supportive and student-focused team environment of respect, integrity, dedication and readiness; embracing diversity and fostering inclusion.

FAA's will:

• Collaborate with admissions and academic departments to coordinate financial aid services with student enrollment and course selection
• Administer and manage financial aid programs and grants for students
• Ensure compliance with federal and provincial financial aid regulations and policies
• Assist students with completing financial aid applications and documents
• Monitor and maintain accurate records of financial aid awards and disbursements
• Prepare financial aid reports and presentations for internal and external stakeholders
• Provide information and guidance to students on financial aid options and requirements
• Provide excellent customer service
• Analyze and evaluate financial aid data to identify trends and make recommendations for improving financial aid programs

Applicants must have:

• Be personable
• Other languages are an asset Spanish, Tagalog, Hindi, Mandarin etc.
• Post secondary education
• MS office / Office productivity suite tools
• 50 Words per minute
• Excellent phone skills and customer service

This role has tremendous opportunity for long-term growth.

Job Type: Full-time

Salary: Starting from $15.50 per hour

Schedule:

• Evening shift
• Day shift
• Monday to Friday
• 8 hour shift
• Weekend availability

Work Location: In person