Bilingual Customer Care Specialist (French & English Speaker)

At Too Good To Go, we dream of a planet with no food waste.
Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis.
We are on a mission to change that - are you with us?
Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 76 Million users, and more than 218 million meals saved.
We are incredibly proud of this, but there’s still a lot more we want to achieve - which is why we are looking for a bilingual Care Specialist to join our Canada team.
The Role
Reporting directly to the Care Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement. The role will include responsibilities such as:

• Understand and communicate our customers' needs and motivations to our internal teams locally and globally
• Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
• Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
• Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
• Handle priority situations with high care, as well as contact users and stores proactively when necessary
• Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone

We Are Looking For

• Experience working with CRMs like Salesforce, Hubspot or SAP.
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
• You are open and willing to come to the office a few days per week!
• Full written and verbal proficiency in French and English to communicate with partners across Canada.
• Detail-oriented individuals who are able to stay focused through repetitive tasks.
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.
• Someone based in Toronto, Montreal or Vancouver as we have a hybrid work environment with dedicated office spaces in each hub!
• Experience in Customer Service or Account Management
• A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.

What We Offer

• An open company culture where you have the independence and room to unleash your creativity
• The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support!
• Inclusive benefits with flexible working hours and generous vacation and wellness policies
• A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change
• A strong team culture where learning together is encouraged and successes are celebrated together
• Strong personal as well as professional development in a thriving, high-growth scale-up environment.

Interested in applying?
Please submit your resume and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks of applying. We look forward to reading your application!
Too Good To Go Canada welcomes all applicants and are happy to provide any accessibility accommodations required for candidates. If you have an upcoming interview and require any accommodations please email [email protected]
Job Ref -
A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.