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Collections Specialist Jobs
Company | Hays |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services,Accounting |
Expires | 2023-08-12 |
Posted at | 11 months ago |
Collections Specialist
Our esteemed client in Toronto has partnered with us to find a talented Collections Specialist. This collaborative opportunity aims to minimise commercial risks and maximise cash generation through a meticulous and ongoing collection process. We are seeking a dedicated professional who can deliver exceptional results and contribute to the success of our client's credit and collections operations.
Position Purpose:
The Collections Specialist is responsible for minimising commercial risks and ensuring high cash generation through a rigorous and continuous collection process. This position will play a crucial role in maintaining strong customer relationships and reducing outstanding debt.
Key Results Areas:
The Collections Specialist will be primarily responsible for collection activities but may also be assigned other related tasks as needed.
Collection Responsibilities:
- Perform other collection tasks as assigned.
- Communicate policies and procedures in clear and concise language to ensure understanding.
- Conduct weekly account reviews with the Senior Manager to address potential debt concerns.
- Adhere to Service Level Agreements within 24 hours based on the Collection Process.
- Manage raw data for weekly and monthly end stats.
- Act as a backup for Credit Check processes.
- Work closely with internal and external customers to address collection matters effectively.
- Make consistent calls (daily target assigned) and send emails to clients, following the collection process.
- Review outstanding receivables to reduce outstanding debt and maintain a low Days Sales Outstanding
- Process monthly statements for customers.
- Run and format aging reports to assess outstanding balances
Skills:
- Ability to work in a high-volume, fast-paced culture, meeting targets and deadlines.
- Aptitude to handle a high volume of calls per day
- Strong prioritisation skills to manage multiple tasks effectively.
- Proficient in organizing spreadsheets using Excel, including sorting, Pivot tables, and VLOOKUP
- Demonstrates due diligence in collection activities.
- Strong communication skills and emotional intelligence.
- Self-starter attitude with the ability to work independently and in a team.
- Problem resolution skills and attention to detail.
- Clear understanding of credit collection processes.
If you are a motivated and detail-oriented individual with a proven track record in collections, we invite you to apply for this role.
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