Specialist Collections Jobs

Excellent data entry skills (will be tested).

Technical and Language Skills Requirements:

Monitor and manage all collections and accounts receivable activity for designated collections portfolio.

Additional collections and accounts receivable responsibilities as required.

Demonstrated knowledge of generally accepted full cycle Accounts Receivable processes (may be tested).

Experience handling a large collections portfolio.

Strong computer skills, with a working knowledge of Microsoft Excel

2-3 years’ experience in an administrative function (preferably within Finance department)

Process daily cheque deposits, manage post-dated cheques, and investigate discrepancies.

Community College Diploma/Certificate or equivalent in Administration or Finance

Experience with accounts receivable, month-end reconciliation and collections

Good written and verbal communication skills

Experience in a similar role for at least 5 years.

Dynamic, ambitious, and strong interpersonal skills.

Proficiency in using Microsoft office applications, strong Excel skills required.

Strong communication skills for negotiation.

Flexible health and dental benefits coverage (for all permanent full-time roles).

Collect on overdue accounts for non-credit/cash customers.

3-5 years high volume corporate third-party debt collections experience

Knowledge of billing and collections procedures

Strong negotiation and customer service skills

Excellent verbal and written communication skills

Experience using CUBS or DRS systems an asset

Group Benefits (health, life, dental insurance plan)

Effective leadership, coaching and mentoring capabilities in a high performing team environment

Advanced communication and interpersonal skills

Advanced ability to manage and prioritize a complex workload while adhering to performance goals

Advanced skills with Microsoft Office products

Knowledge of collections practices and procedures

5+ years previous experience in leading a team of collections and customer service representatives

Outstanding initiative and project management skills

Additional Knowledge, Skills And Abilities

Communicate requests with management for special situations that are outside of standard policies and procedures

Remote fast paced office environment with high volume workload

2 years business experience. 6 months Collections experience combined with SAP experience can substitute for 2 years of business experience

Knowledge of the Alberta Utility market

Post-secondary education in a related field along with 3-5 years of collections experience required;

Experience working in a professional services environment is preferred;

Excellent customer service and interpersonal skills;

Ability to effectively manage multiple priorities with constant interruptions;

Effective communication skills; including excellent listening skills and proven negotiating skills;

Experience with Aderant, an asset.

Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience

Knowledge of deductions and disputes

Minimum 4-5 years Collections experience

Proficient in MS Office Skills including Excel, Word, and Outlook

Excellent verbal and written communication skills

Benefits program including health and dental

Mentor a team of up to 10 staff members on collection strategies, queue and call management.

Bachelor's Degree or College Diploma in Business preferred - or equivalent years of experience.

Minimum of 1-3 years of experience in Auto Financing (preferred) including Collections.

Excellent communication skills both written and oral.

Presentation skills are also necessary for biweekly and monthly meetings.

Collection calls and/or correspondence on past due accounts greater than 90 days past due.

Effective time management and organizational skills;

TRUX Route Management as well as Great Plains system experience are considered an asset;

Update management on overdue accounts;

Comply with all company policies, procedures and directives from management;

Perform other duties and responsibilities as required.

2 – 3 years of related experience and/or training in Accounts Receivable/Collections

5+ years of collections experience

Recruit, hire, train and evaluate staff members within the collections department

Oversee the collection of outstanding credit and invoices to minimize profit loss

Attend to inbound and outbound collections calls and correspondence

Mortgage file management, completing checklists, updating mortgage systems, uploading documentation.

Post secondary education and minimum of 2 years equivalent work experience required

Experience and knowledge of Mortgage Office would be an asset

Strong math and analytical skills

Superior interpersonal and communication skills – written and oral

Responsibilities Of The Collections Administrator

Strong analytical, interpretive and judgment skills and problem-solving capabilities

Manage and resolve more complex delinquent account in a timely and accurate manner

Manage incoming correspondence received from clients and determine action required or next steps

Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients

You obsess about customers, listen, engage, and act for their benefit

Previous collection/recoveries experience (3-5 years), ideally with mortgage collection.

Manage all billing and reporting activities in line with deadlines

1+ years of prior high volume collections experience

Excellent communication skills (written and verbal)

Identify delinquent customer accounts through various means, e.g. skip-tracing, written correspondence, phone contact, and making arrangements for payment

Attend to inbound and outbound collections calls and correspondence

Guarantee the processing of payments

Manage queue assignments including write offs, statement of accounts, running payment history reports, track updated credit ratings.

RESPONSIBILITIES (include But Are Not Limited To)

Responsible for day-to-day collection activities.

Inquire on delinquent accounts via phone, email, portal, web-inquiry.

Actively document client issues including promises to pay and client payment issues on AR report via Share Point.

Work within AR Matrix follow up schedule for client reach outs/escalations.

Provides reports on assigned portfolio as requested to A/R Operations management

Collection Analysts are directly responsible for working with our end-user customers to receive payments for products and services.

Facilitate customer payments by providing necessary documentation to customer

Resolves customer account differences working with other employees including Sales.

Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person

Participates on process improvement projects as assigned

Minimum of 5 years operations experience in back office operations (i.e., customer setup, billing, contract management, customer relations, or collections).

Additional Knowledge, Skills And Abilities

Implement and manage collections policies and procedures for residential and commercial accounts.

Handle special projects assigned by manager.

Supervise operational organization of commercial collectors with some guidance from team manager.

Supervise (hires, directs, coaches, counsels and manages performance of) a team of collections professionals.

Strong prioritisation skills to manage multiple tasks effectively.

Manage raw data for weekly and monthly end stats.

Conduct weekly account reviews with the Senior Manager to address potential debt concerns.

Strong communication skills and emotional intelligence.

Problem resolution skills and attention to detail.

Work closely with internal and external customers to address collection matters effectively.