Collections Specialist Jobs

GFL is looking to hire a Collections Specialist to join our team based out of our Vaughan Corporate office! The Collections Specialist will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval. This position is accountable for improving DSO and minimizing bad debt losses, in accordance with the GFL Credit Policy.
Responsibilities:

• Perform other duties and responsibilities as required.
• Issue credit hold notifications;
• Ensure timely collection of outstanding receivables to meet collection objectives;
• Use tracing techniques to locate customers;
• Contact customers regarding overdue accounts, determine and resolve reasons for non-payment;
• Able to adapt to change and learn new processes as the business evolves/develops; and
• Comply with all company policies, procedures and directives from management;
• Process credit card payments;
• Monitor customer accounts for non-payment, late payment and other irregularities;
• Analyze customer payment patterns and develop strategies to improve cash flow;
• Research and resolve payment discrepancies, providing backup to customers when required;.
• Update management on overdue accounts;
• Make recommendations for 3rd party collections and bad debt write offs;
• Regular review and reconciliation of customer accounts to allow for an accurate account status;

Qualifications:

• Strong interpersonal and communication skills (both written as well as verbal) with the ability to communicate with all levels of the organization in a professional, competent manner;
• Strong attention to detail and a high level of accuracy;
• Experience in the waste industry is considered an asset;
• TRUX Route Management as well as Great Plains system experience are considered an asset;
• Ability to work efficiently and independently;
• Effective time management and organizational skills;
• Strong analytical and problem-solving skills;
• Post-secondary education preferred
• 2 – 3 years of customer service experience
• Ability to work well under pressure, multi-task and meet set deadlines;
• Team player with positive attitude who takes initiative and has a strong work ethic;
• 2 – 3 years of related experience and/or training in Accounts Receivable/Collections
• Computer literacy, including effective working skills in Microsoft Excel, Word, and Outlook;

Working Conditions:

• Primarily in an office environment in Vaughan

We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.