Collections Specialist Jobs

Financial Debt Recovery Ltd.is currently seeking Senior and Intermediate – level Collection Agents for our esteemed bank portfolio. We will also accept agents applying for Government, Auto and Telecommunications portfolios. The position is an onsite with work at home opportunities available after in office performance is evaluated.

The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.

Job Type:Full Time, Permanent, On site

Job Location:40 West Wilmot Street, Richmond Hill, Ontario

Hours:40 hours

Salary:Competitive salary and health benefits plus commission and bonuses.

Required Hours:

Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

Job Duties:

• Utilize various trace tools to locate consumer information
• Identify cases for special handling according to company criteria, including legal actions and asset attachment
• Accurately record all details of communications and activities within the system
• Proactively monitor and investigate accounts to locate pertinent information to aid collection
• Ensure collection goals are obtained
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
• Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
• Maintain a clean and secure work environment
• Maintain compliance by use of proper policy, procedures, and script.

Qualifications

• Strong attention to detail, organized, efficient and able to multi-task
• Knowledge of billing and collections procedures
• Goal-oriented
• Excellent customer service skills
• Excellent verbal and written communication skills
• 3-5 years high volume corporate third-party debt collections experience
• Experience using CUBS or DRS systems an asset
• Proficient computer skills
• Accounts Receivable knowledge/experience
• Strong negotiation and customer service skills

Benefits:

• Staff BBQ and Company Events
• Group Benefits (health, life, dental insurance plan)
• Competitive salary, paid training, and a bonus and commission structure
• Free on-site parking
• Paid time off.
• Ongoing training and career advancement opportunities
• Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses

Seize the opportunity to advance your career in financial services!

Come join our team!

NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise.Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]