Collections Specialist, Revenue (Inventory)

Requisition ID: 8157 

Department: Finance and Corporate Services Dept. 

Service: Revenue Service 

Branch: Collections & Cash Handling Branch

Employment Type: Multiple Full-time Permanent positions; Multiple Full-time Temporary positions - Up to 1 year

Work Hours: 35.00 /hours per week

Affiliation: CUPE 503 Inside/Outside 

Salary Information: $70,308.42 - $82,264.00  annually (2023 rates of pay)

Location: 100 Constellation, Nepean  

City: Ottawa, ON

Job Category: Finance & Accounting 

Application Close: 23/05/2023*

• Applications received will be used to staff current and on-going requirements until December 31st, 2023.

Job Summary

The mandate of the Revenue Service is to ensure that all revenue functions at the City of Ottawa are undertaken with a strategic corporate outlook, reflect industry best practices, and comply with statutory regulations to meet the expectations of Council and provide equitable services to the citizens of Ottawa.

As a member of the Collections & Cash Handling Branch in Revenue Services, you are responsible for carrying out the City’s in-house collections processes in Taxation, Water, Overpayment Recovery, Provincial Offences and Accounts Receivable. You act as a second-tier response to client queries, provide functional supervision within the unit, and are required to resolve collection issues in a manner that maintains a high level of customer satisfaction to clients, which has a direct impact on the City’s image and overall customer satisfaction levels.

Education And Experience

Completion of 3 year degree or diploma in Business Administration or related field

Minimum of 3 years of direct (front line) customer interactive inquiry/problem solving experience, telephone and in person, dealing directly with collections including 1 year of finance experience

Experience working within a municipal government environment is desirable

CERTIFICATIONS AND LICENCES

Completion of Municipal Tax Administration Program (MTAP) from OMTRA for specific positions

KNOWLEDGE

• The City’s mandate and policies regarding billing and collection
• Microsoft Office Suite and the billing and collection software applications
• Various legislation as it relates to billing and collection
• Computer keyboarding techniques

Competencies, Skills And Abilities

• Ability to multi-task
• Research skills
• Use of standard office equipment
• Ability to deal with management and elected officials
• Ability to make verbal presentations
• Negotiation skills with collections
• Professional manner
• Excellent Organizational skills
• Ability to communicate effectively and tactfully
• Strong interpersonal and communications skills (in person, on the phone, electronically, and in writing)
• Strong data-entry, retrieval and keyboarding skills
• Flexible and adaptable, able to meet deadlines
• Customer service orientation
• Ability to make sound independent decisions and exercise discretion in decision-making
• Ability to work effectively as part of a team
• Read, interpret, understand and explain legislation, provincial statute, municipal by-laws and policy
• Report, letter and memo writing using corporate standards
• Analytical and problem-solving skills
• Customer service

What You Need To Know

• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: [email protected]) at 613-580-2424, extension 47411 HR Service Centre at 613-580-2424, extension 47411.